University of Utah Health Training Specialist, Institutional Systems in United States

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for ensuring staff readiness and success in adopting and effectively using enterprise computer systems. The Training Specialist-Institutional Systems delivers training and education to various levels of employees in a variety of settings, including traditional classroom, one-to-one, small group and e-learning.

Responsibilities

  • Creates lesson plans, training exercises and aids, reference documents, evaluation tools, and online training materials.

  • Serves as a member of IT or operational project teams to support the development and customization of systems. Provides feedback on system quality and features.

  • Assists in developing and translating operational workflows into the education and training process.

  • Assists management in the development and deployment of department and organizational training plans.

  • Conducts training of institutional systems and related processes.

  • Provides on-site user support, troubleshoots user problems.

  • Responds to phone calls, email inquiries, and trouble tickets from users on a variety of training and application topics.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.

  • Demonstrated computer, organization, human relation and effective verbal and written communication skills.

  • Ability to manage time and prioritize tasks.

  • Demonstrated teaching, customer service and resource coordination skills.

  • Ability to identify different learning styles and adapt the teaching method accordingly.

  • Ability to learn and become proficient on the systems they train.

Qualifications

Qualifications

Required

  • Bachelor’s degree or equivalent experience in Education, Communication, Information Systems, Computer Science, Organizational Development, Organizational Behavior, Human Resources, Business, or a related area.

  • Two year of experience organizing and conducting adult education.

Qualifications (Preferred)

Preferred

  • Experience in a Health Care Organization.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing, Walking

Requisition Number 29148

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule 8-5

Location Name Information Technology Services

Patient Care? No

City SALT LAKE CITY

State UT

Department COR ISC 17A IT TRAINING

Category Education / Training

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.