University of Utah Health Support Representative, RCSS in United States

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

For use in RCSS only.

The position is responsible for managing payment consolidator program and in order to accommodate timely posting of files by cash posting.

This position has no responsibility for providing care to patients

Responsibilities

Essential Functions

  • Sort, distributes, & processes correspondence

  • Prepares & scans documentation

  • Retrieves & returns voice mail messages, providing exceptional service

  • Maintains supply inventory

  • Pulls EOBs or other billing documents, as needed for audit purposes

Knowledge / Skills / Abilities

  • Demonstrated ability to express information in a clear and understandable manner.

  • Demonstrated ability to organize and prioritize work to meet productivity expectations and/or deadlines.

  • Ability to identify root cause of issues and design logical approach for resolution.

  • Ability to accurately and thoroughly accomplish tasks.

  • Promotes cooperation and commitment to team goals.

  • Ability to solicit and act on constructive feedback, challenge self and demonstrate resilience in the face of opposition.

  • Ability to provides outstanding service through empathy, issue resolution and follow through.

Qualifications

Required

  • Two years of office, administrative or clerk related experience.

Preferred

  • Highly prefer someone with experience working in a healthcare environment.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Sitting, Standing

Requisition Number 29189

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule 9-5:30

Location Name Business Services Building

Patient Care? No

City SALT LAKE CITY

State UT

Department COR ISC 10D COLLECTIONS OFFICE

Category Customer Service

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.