Job Information

University of Utah Dental Treatment Coordinator- St George Dental Clinic in St. George, Utah

Details

Open Date 09/01/2022

Requisition Number PRN32110B

Job Title PS Coordinator, Scheduling

Working Title Dental Treatment Coordinator- St George Dental Clinic

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday 8 AM to 5 PM

As early as 7:30 AM and could be as late as 5:30 PM, depending on clinic needs.

VP Area Academic Affairs

Department 01478 - SOD - EDUCATION

Location Campus

City St. George, UT

Type of Recruitment External Posting

Pay Rate Range $16.90 to $20.24

Close Date

Open Until Filled Yes

Job Summary

This position provides front desk administrative support for the University of Utah School of Dentistry St. George Dental Clinic. This position will have direct contact with patients to coordinate their care through scheduling, verifying insurance benefits, and verifying eligibility for financial assistance.

As a member of the School of Dentistry team you are expected to form positive and productive relationships with peers, students and leadership to support the mission, vision, values, and PROMISE standards (https://www.ped.med.utah.edu/pedsintranet/docs/promise\_standards.pdf) of the organization. You are expected to encourage and foster a supportive, anti-racist, equitable, and inclusive environment for our patients, students, faculty, staff, and the communities we serve.

Responsibilities

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

1. Acts as a liaison between the student dentists and patients in the coordination of their care.

2. Schedules and registers patients into Epic.

3. Answers phones and triages calls for patient care.

4. Assists in the check-out of patients, collecting payment, and/or insurance information and provides financial estimates to patients in accordance with the No Surprises Act.

5. Provides administrative support as assigned for all administrative and scheduling needs, particularly as related to the collaboration between Utah Tech Dental Hygiene and UUSOD .

6. Provides customer service support for patients related to billing and services provided.

7. Verifies patient benefits and eligibility for financial assistance.

8. Obtains or confirms pre-authorization for procedures. Enters or checks patient registration demographics and makes corrections as needed. Documents insurance coverage and authorization information in patient account notes.

9. Interviews patients to determine eligibility for programs, reviews patient financial information, and helps them complete financial disclosure forms if necessary.

10. Refers and assists patients in application process for Medicaid.

11. Maintains understanding of various grant funding requirements as they pertain to financial support for patients.

12. Maintains tracking system of patients eligible for and supported by School of Dentistry financial aid.

13. Ensures that all related patient appointments for care are secured in a timely manner.

14. Manages patient recalls, dismissals, and follow-up care for the St. George Dental Clinic.

15. Acts to ensure clinic policies and processes are followed.

16. Assists in the orientation, education, and training of dental students on clinic procedures and protocols.

17. Adheres to standards set by OSHA , HIPAA , FERPA , CODA and other standards set by the department.

18. Participates in committees and discussions regarding clinic operations, materials, protocols, and/or quality assurance.

Knowledge / Skills / Abilities:

• Demonstrated potential ability to perform the essential functions of the job as outlined above.

• Ability to maintain a professional demeanor in stressful or difficult situations.

• Ability to provide care appropriate to the patient demographic served.

• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.

• Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual.

• Demonstrated excellent communication, interpersonal, organizational and follow-through skills.

• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.

• Ability to work efficiently and independently.

• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.

• Ability to assimilate data from various sources.

• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.

• Ability to navigate a facility with multiple providers and services.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Preferences

Experience with CDT codes may be preferred.

One year or greater dental office experience.

Epic experience.

Bilingual in Spanish preferred.

Minimum Qualifications

Three years of experience working in an office or clinic, with an emphasis in scheduling, or a related area, or equivalency; and demonstrated effective communication, human relations, and computer skills required. Some areas of assignment require completion of a medical terminology course, certification related to specific area, and/or additional years of related experience.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu (%20employment@utah.edu) or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.