University of Utah Health Customer Advocate Specialist I in south jordan, Utah

Overview

We are looking for top talent to join our call center team in South Jordan! This is a call center position servicing patient scheduling needs. We take pride in delivering exceptional patient experiences! Think you might be a good fit for our team? read on!

We provide excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Responsibilities

  • Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.

  • Coordinates services provided to customers according to policies and procedures, and provides customer education as needed.

  • Maintains excellent schedule adherence and productivity standards.

  • Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.

  • Performs other administrative or clerical duties and projects as assigned by the manager.

Knowledge / Skills / Abilities

  • Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.

  • Demonstrated excellence in verbal and written communications.

  • Ability to respond appropriately to customer requests for one call resolution.

  • Demonstrated computer literacy, including working knowledge of Microsoft Office applications.

  • Ability to type at least 45 WPM.

  • Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.

  • Ability to prioritize and multi-task in a fast paced environment.

  • Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.

  • Ability to report to work on time and avoid unnecessary absenteeism.

Qualifications

Qualifications

Required

  • Two years of experience in communications, customer service , or a related medical field, or educational equivalency.

Qualifications (Preferred)

Preferred

  • Experience with Epic and Outlook.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Color Determination, Far Vision, Listening, Near Vision, Sitting, Speaking

Requisition Number 28479

Reg/Temp Regular

Employment Type Full-Time

Shift Variable

Work Schedule Within hours of operation: Mon-Sat from 7am-9pm and Sun from 8am-9pm

Location Name South Jordan Health Center

Patient Care? No

City SOUTH JORDAN

State UT

Department UCC CST 80A GUEST COMMUNICATNS

Category Call Center

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.