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Job Information

University of Utah Health Central Call Supervisor in South Jordan, Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position supervises the daily activities of the call center by coordinating in-services and ongoing education, monitoring quality control and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. This position has no responsibility to provide patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

  • Supervises the daily operations of the department including interviewing and hiring of staff, assigning work, evaluating performance, training, planning work schedules, and recommending pay increases.

  • Resolves problems, provides support and expedites service to hospital departments.

  • Monitors the department's safety and quality assurance functions.

  • Checks and inspects procedures for completeness and accuracy.

  • Maintains department records and prepares monthly reports.

  • Monitors, orders and maintains stock of department supplies and equipment.

  • Participates in meetings and on hospital committees.

  • Enforces the department's written standards of practice, policies and procedures and initiates corrective action as necessary.

  • Evaluates job performances to ensure department job standards are being maintained, and takes action to correct problems.

  • May perform other duties of the department, as required.

  • May assist in budget preparation.

Knowledge / Skills / Abilities

  • Ability to work flexible hours, including weekends and holiday shifts.

  • Ability to quickly learn new procedures and processes.

  • Able to prioritize and multi task in a fast paced environment.

  • Ability to develop relationships with patients, guests and coworkers.

  • Demonstrated knowledge of HIPAA regulations, ensuring that patient information is guarded and respected.

Qualifications

Qualifications Required

  • Three years of experience in a related area, or equivalency, with one of those years in a leadership capacity.

Qualifications (Preferred)

Preferred

  • Proficiency in word processing.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary to light work position in an office setting that may exert up to 20 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Sitting, Speaking

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EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 43768

Reg/Temp Regular

Employment Type Full-Time

Shift Variable

Work Schedule TBD, May be a closing shift

Location Name Care Navigation

Patient Care? No

City South Jordan

State UT

Department UUH CST 35A Guest Communictn

Category Call Center

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

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