University of Utah UU Student – Exam Services Technician in Salt Lake City, Utah


Open Date 05/08/2018

Requisition Number PRN08063N

Job Title UU Student - Computer

Working Title UU Student – Exam Services Technician

Job Grade SJ

FLSA Code Nonexempt

Patient Sensitive Job Code?

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

19 hours per week

Is this a work study job? No

VP Area Academic Affairs

Department 01350 - Uonline

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $9.26/hr.

Close Date

Job Summary

An entry level and university student position.

Provides customer service and assists faculty and students with Canvas. Provides proctoring and patron support and monitoring for the online proctored exam services.


• Check students in and out of the center for taking exams.

• Perform all proctor duties in the examination lab.

• Receive incoming Zendesk tickets, respond or properly assign.

• Receive incoming service desk calls. help or properly assign.

• Handle and properly file all paper based exams used in the lab.

• Process paper exams for instructor pick up.

• Check and use the information in theUCR.

• Clean lab computers, tables, chair and floor.

• Receive all student walk-ins, help or properly assign.

• Basic level 1 Canvas consultation support for walk-ins and appointments.

• Assist Instructional Design team when requested.

Minimum Qualifications

Must be a University of Utah student to apply.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Computer proficiency with internet services, Canvas class delivery system, and Windows and Mac operating systems preferred. Previous customer service experience preferred.

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to applicants, consistent with University policy and Utah state law. To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). Individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or the University’s Benefits Department at (801) 581-7447.

This position may require the successful completion of a criminal background check and/or drug screen.