Job Information

University of Utah University Ambassador in Salt Lake City, Utah

Open Date 07/16/2021

Requisition Number PRN11416N

Job Title UU Student - Other

Working Title University Ambassador

Job Grade SJ

FLSA Code Nonexempt

Patient Sensitive Job Code?

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 10- 12 hours per week

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Is this a work study job? No

VP Area

Department 00295 - Office of Admissions

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $13.00

Close Date

Job Summary

University Ambassadors play a key role in the recruitment and enrollment strategy at the University of Utah. As student staff members in the Office of Admissions, University Ambassadors engage with prospective students and their families through a variety of in-person and virtual activities, including but not limited to, welcoming guests to the Emma Eccles Jones Welcome Center and at various events, daily campus tours, presentations, student panels, online chats, high school visits, and more. University Ambassadors share their personal experiences as students to showcase what it is like to be at the University of Utah..

Responsibilities

Primary Responsibilities:

  • Serve as a positive representative of the University of Utah.
  • Speak in front of large and small groups of prospective students, parents, and guests about the University of Utah and your experience as a student.
  • Be knowledgeable of various aspects of the University of Utah and the Office of Admissions, including but not limited to, campus facilities, student resources, academic programs, involvement opportunities, and important processes and procedures.

Events:

  • Participate in virtual and/or in-person recruitment activities.
  • Use personal laptop, webcam, and other virtual presentation equipment for video conferencing and live chat interactions.
  • Give presentations and speak about your personal student experience about the University of Utah during various recruitment activities. Some travel, including overnight with accommodations, may be involved.
  • Moderate student panel discussions.
  • Assist with event check-in.

Campus Tours:

  • Lead in-person two-hour outdoor campus tours in varying weather conditions.
  • Complete and pass safety training for tour golf cart used for guests with disabilities.
  • Memorize key talking points for each tour stop to provide consistent and accurate campus information.

Front Desk:

  • Staff the front desk to greet guests to the Emma Eccles Jones Welcome Center.
  • Check-in and register tour guests in event management system.
  • Answer front desk telephone and assist callers with varying needs.

Miscellaneous:

  • Potentially travel to off-campus events using personal transportation or traveling with other staff in the office.
  • Other duties as assigned.

Minimum Qualifications

Expectations

  • Must be a current University of Utah student.
  • Demonstrate excellent customer service towards all guests entering and calling the Emma Eccles Jones Welcome Center or attending various recruitment events.
  • Commit to a minimum of 12 working hours per week.
  • Maintain a 3.0 cumulative grade point average.
  • Attend mandatory Ambassador trainings each fall and spring semester.

  • Fall 2021: August 16-20

  • Spring 2022: January 7

  • Attend mandatory weekly Ambassador meetings each Wednesday from 5:00 – 6:00 p.m

  • Maintain regular and timely communication in-person, over the phone, and utilizing platforms such as UMail, Microsoft Teams, WhenToWork, and GroupMe with supervisors and peers.
  • Arrive on-time to all scheduled shifts, meetings, and events.
  • Treat fellow Ambassadors, supervisors, and colleagues with respect.
  • Uphold the values and mission of the Office of Admissions and the University of Utah.
  • Manage, review, and approve bi-monthly timecards appropriately.
  • Be proficient in using the computer and software systems utilized by the Office of Admissions.
  • Wear University Ambassador uniform or other approved attire for all shifts and events.
  • Adhere to the University Ambassador policies and procedures handbook.
  • Must be able to work a minimum of one university break per academic year (fall, winter, and/or spring). Work opportunities during the summer months are available.

Preferences

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu (%20employment@utah.edu) or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.