Job Information

University of Utah Triage Medical Assistant I in Salt Lake City, Utah

Open Date 10/19/2021

Requisition Number PRN28069B

Job Title PS Medical Assistant I

Working Title Triage Medical Assistant I

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday, 8:00 a.m. – 5:00 p.m. (start and end times may vary). This position is full-time, 40 hours per week. Regular and punctual attendance are required.

VP Area U of U Health - Academics

Department 01101 - Pediatric Clinical Enterprise

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $14.30 to $22.32

Close Date

Open Until Filled Yes

Job Summary

The Department of Pediatrics at the University of Utah School of Medicine is seeking an experienced Medical Assistant to join our ambulatory clinical care operations as a Triage Medical Assistant. The ambulatory group consists of 14 pediatric subspecialty divisions and service lines that practice primarily at Primary Children’s Hospital ( PCH ), Primary Children’s Outpatient Services Building, and PCH Riverton. The pediatric ambulatory clinics operate in conjunction with other PCH , University and community pediatric providers.

The Triage Medical Assistant provides assistive care to patients. Facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. Assists with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines.

The University of Utah offers a comprehensive benefits package with excellent health care choices, retirement plans and paid leave time. Current benefit information is available at .

This position is full-time, 40 hours per week. Regular and punctual attendance is required.


  • Phone management with patients’ parents and other customers, chart review, care coordination, triage, and problem management.
  • Work closely with members of the Department of Pediatrics triage team to provide high quality, efficient care to patients and their families.
  • Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.
  • Discuss patient and family concerns over the phone and/or via the electronic health record.
  • Provide patient/family with instructions as provided by their physician.
  • Communicate lab & other test results to families.
  • Assist with medication refills per division-specific protocol.
  • Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans and medication preauthorization.
  • Communicate adjustments or changes in treatment plans to families as instructed by physician.
  • Assist providers with patient and customer communication.
  • Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).
  • Report significant changes in patient condition or other pertinent patient information to the care provider.
  • Actively participate in triage customer service improvement initiatives.
  • Actively participate in quality improvement initiatives (i.e. CQI , TQM , Lean, 100% participation, etc.).


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation:

  • This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients. Incumbents face exposure to potentially dangerous contaminated bodily fluids, blood, used needles and other contaminants as part of the daily hazards of the job.

Minimum Qualifications


Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

Completion of a Medical Assisting Program.


Completion of an accredited Medical Assisting Program.


  • Three or more years of experience in an outpatient clinic environment
  • Previous telephone/triage experience
  • Demonstrated experience in a pediatrics or family practice setting
  • Previous EMR and scheduling experience with Epic, Cerner, Help or Help2

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.