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Job Information

University of Utah Systems Administrator in Salt Lake City, Utah

Open Date 09/18/2020

Requisition Number PRN24323B

Job Title Systems Administrator

Working Title Systems Administrator

Job Grade F

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

M-F

VP Area President

Department 01555 - UIT INFRASTRUCTURE & OPS

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $60,000/yr. - $68,000/yr.

Close Date

Open Until Filled Yes

Job Summary

UIT Campus Computer Support – UCCS acts as a support entity for over 30 departments on the University campus. The UCCS System Administrator is expected to work as a team member to support the computing needs for both desktop and server support. Support includes: recommending hardware and software, building and rebuilding desktop and laptop computers with both Windows and Macintosh operating systems, troubleshoot and resolve computer, network, printer and active directory connectivity issues, peer training of departmental staff on special software, hardware and procedures, tablet and/or smart phone configuration, documentation, configuring group policy and preference management in active directory, disk rights and allocation, computing needs assessment and consultation, disk imaging, remote connection management, virus or malware identification, removal and cleaning, machine update, patch, upgrade, web page, web server, database assistance, and other support and maintenance activities as needed. This position requires a continued learning effort for supporting new and old software and technology for different client needs.

About UIT : University Information Technology ( UIT ), the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and services. For more information about UIT visit http://www.it.utah.edu.

About the University: Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of the PAC -12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities. http://www.employment.utah.edu/staff/work.php

Category I: Mandatory Required on Campus or at Health Care Facilities.

Main Campus staff: Employees and/or functions designated as mandatory, requiring employees to be physically located on campus in order to maintain campus systems and operations if they are healthy without symptoms.

U of U Health Academics Faculty and Staff: All employees necessary for the direct on-site support of clinical operations, patient care, and essential research activities if they are healthy without COVID -19 symptoms.

Responsibilities

•Proficient in loading, troubleshooting and supporting MS Windows and Macintosh desktop computer operating systems.

•Must be able to quickly and efficiently diagnose and resolve software, hardware, virus, and network connectivity issues for desktop, laptop, server, ipad, cell phone, etc.

•Responsible with writing, maintaining and implementing active directory group policies and group preferences.

•Position will be required to update, patch and support Microsoft server, RDS environments, web applications and assist with database mgt and reporting.

•Responsible for creating SCCM deployments for OS builds and software installs on desktop and laptop computers.

•Position is required to be on call to support the designated department.

•Responsible for reviewing, and creating documentation of support procedures.

•Position requires travel on and off campus using personal vehicle when support issues arise.

•Must be able to learn new applications, analyze the interconnections and support the end user and the server implementation of these applications.

•Expected to be available outside of normal business hours for client needs, or for server or desktop upgrades or updates which need to be completed outside of normal business hours.

•Expected to work autonomously with minimal administrative direction.

Environment: Will require lifting, bending, repetitive desk work such as typing and long term sitting.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Requires a bachelor’s degree in a related area or equivalency with at least 2 years of experience in the field or in a related area.

Department Minimum Qualifications:

•Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the job summary.

•Extensive experience with configuration and support of Microsoft Window operating systems, MS Office products, Adobe products and their best practices.

•Experience with setup, maintenance and support of Microsoft server, web services, sql database reporting, and RDS environments.

•Experience with supporting and maintaining Macintosh operating systems and the installation, configuration and use of Virtual box.

•Experience with technical writing and writing end user procedure or instructional documentation.

•Experience with Active directory structure and the configuration of Group Policies and Group Preferences.

•Excellent customer support and customer relations skills with a professional demeanor.

•Strong coordination, organization, time management, and demonstrated communication skills.

• SCCM setup, configuration and maintenance or other support and automation software solution.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

•5 years of experience in desktop and server hardware and software support, trouble shooting and resolution.

•MS SQL database administration.

• ITIL Foundation Certification.

•A+, MCSE , CCNA , Network+, or other applicable certifications.

•Security or Police application experience

•Experience with VM server environments running both Windows and Linux server platforms.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: oeo@umail.utah.edu .

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.

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