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University of Utah Supervisor, Pediatric Specialty Scheduling in Salt Lake City, Utah

Open Date 02/11/2021

Requisition Number PRN25309B

Job Title PS Spv, Office/Clin Support

Working Title Supervisor, Pediatric Specialty Scheduling

Job Grade D

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday through Friday, 8:00 a.m. to 5:00 p.m.

VP Area U of U Health - Academics

Department 01101 - Pediatric Clinical Enterprise

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $15.19 - $24.85

Close Date

Open Until Filled Yes

Job Summary

Supervises and coordinates the daily activities of the pediatric specialty scheduling call center unit by hiring and training new staff, evaluating performance, scheduling work shifts, monitoring of supplies and inventory, and preparing statistical reports. If you are interested in working for a department whose mission is to improve the lives of children, we invite you to consider this exciting opportunity.

This position is housed in a call center, separate from clinic locations.

The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/.

The University of Utah offers a comprehensive benefits package with excellent health care choices, retirement plans, and paid leave time. Current benefit information is available at www.hr.utah.edu/benefits.

Responsibilities

1.Supervises the daily operations of the pediatric specialty scheduling call center unit including interviewing and hiring staff, assigning work, evaluating performance, training, planning work schedules, approving time off, approving Kronos, and recommending pay increases.

2.Serves as a key resource to identify, research and resolves problems and complaints.

3.Assists in the revision and addition of department scheduling policies and procedures.

4.Assists in the short and long-range planning of enterprise goals.

5.Ensures agents understand and comply with call center objectives, performance standards, and policies.

6.Works with enterprise administration to identify operational issues and suggests possible improvements.

7.Assists with determining, implementing, and monitoring call metrics. Ensure that metrics are being met; communicates deficiencies with enterprise administration. Advises on staffing needs based on call volumes.

8.Maintains department records and prepares monthly reports.

9.Organizes and conducts monthly staff meetings.

10.Orders materials and supplies for the work unit.

11.Participates and serves on committees/meetings.

12.Performs other related duties as required.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Eight years of related experience with at least two of those years in a supervisory capacity. Depending on the area of assignment, related experience could include medical billing and collections, medical records, pre-authorization, admissions, or other related experience. Demonstrated human relations and effective communication skills essential.

A Bachelor’s degree in a related area, such as Accounting, Business, or Healthcare Management, may be preferred. Some positions may require knowledge of accounting, collections, coding, cash postings, data entry, and/or medical terminology.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

This position is patient sensitive and must fulfill all associated requirements.

Preferences

•Two years of supervisory experience in a call center

•Prior experience with Workforce Management

•Experience with electronic medical record applications, preferably iCentra

•Prior experience in medical scheduling, medical billing and collections, medical records, pre-authorization, admissions, or other related experience

•Ability to supervise a team, motivate and train team members, establish priorities, and manage competing deadlines

•Ability to build and maintain effective working relationships with internal and external customers and act with diplomacy and discretion when dealing with sensitive and confidential issues

•Advanced computer skills. Must be able to learn new computer applications and programs with minimal training.

•Ability to work under pressure with frequent interruptions and multiple priorities.

Candidates will be screened according to preferences.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: oeo@umail.utah.edu .

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.

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