Job Information

University of Utah Student Services Manager in Salt Lake City, Utah

Details

Open Date 08/29/2023

Requisition Number PRN36211B

Job Title Manager, Student Services

Working Title Student Services Manager

Job Grade E

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40 hours/week

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday-Friday 9:00 am – 5:00 pm

VP Area President

Department 00318 - University Union (Day Staff)

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $54,000 - $60,000, including an excellent benefits package.

Close Date

Open Until Filled Yes

Job Summary

The Student Union’s Student Services Manager works on a dynamic team of community builders and Student Union professionals overseeing a variety of student focused services for our department. They work closely with the Union’s Associate Director to develop and implement ongoing co-curricular opportunities and operational procedures for those services.

Under minimal supervision, this position is responsible for planning, organizing, directing and/or controlling all aspects pertaining to student service functions of the Union’s internal and external customer service, staffing, and financial management operations pertaining to areas including (but not limited to) Union Recreation, Union Services Desk, Union Building Managers, Union Fellowships, & Union Scholarships.

About Student Affairs

The Student Union is a department within the division of Student Affairs.Student Affairs (https://studentaffairs.utah.edu/) is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Student Affairs is committed to grounding our programs, procedures, and policies in the tenets of anti-racism and inclusion. We recognize the continued importance of education and accountability that promote equity and social justice. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.

A generous benefits package is included (seehere (https://www.hr.utah.edu/benefits/) for a full description of the benefits package):

  • 14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested)
  • Paid parental leave (in addition to FMLA )
  • 11 paid holidays per year plusvacation accruals each month (https://www.hr.utah.edu/forms/lib/VacationAccrualTable.pdf)
  • Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system
  • Tuition reduction for employees and family members
  • Options for short-term and long-term disability insurance, life insurance, and HSA / FSA savings plans are available
  • Free public transportation pass (seehere (https://www.rideuta.com/Fares-And-Passes/Pass-Programs/UTA-School-Pass-Programs/University-of-Utah) for more information)

Responsibilities

  1. Supervises the Student Area Leaders of the Union Recreation Desk, Services Desk, & Building Managers.
  2. Oversees the student service areas of the Union Recreation Desk, Services Desk, & Building Managers.
  3. Oversees the Union Fellowship Program.
  4. Oversees student scholarship applications and the scholarship application review process.
  5. Implement trainings and co-curricular activities for student services.
  6. Facilitates cooperative and collaborative community and institutional relationships.
  7. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
  8. Forecasts, develops, and implements policies and procedures in the areas of customer service, staff management and co-curricular training goals and objectives that are consistent with University of Utah’s policies.
  9. Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).

Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu (%20employment@utah.edu) or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.