Job Information

University of Utah Health Sr. Operations Project Manager/Patient Education Program in SALT LAKE CITY, Utah


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for developing programs to support the organization's operational priorities. This includes overseeing the planning, implementation, and tracking of specific, complex projects as well as developing operational programs. Additionally, this position coordinates multiple projects and/or programs across functional lines, to be sure they are benefiting each other and aligning with overall business goals. The incumbent works closely with senior management, internal resources, external partners, and vendors to ensure that all projects and/or programs are delivered on-time, within scope, and within budget. The Senior Operations Project Manager works to move projects and/or program initiatives, including product roll outs, from conception to completion in a timely and effective manner.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.


  • Addresses projects from multiple angles, proactively anticipating needs of other departments and stakeholders, assuring that initiatives support core goals.

  • Facilitates strategic discussions and understanding of ideas, implications and proposals.

  • Creates formal project plan and builds project team, gathering necessary resources to form a structured implementation plan.

  • Identifies key decisions, milestones and achievements for individual programs as well as for interrelated initiatives within the scope of the role or program.

  • Leads operational projects in accordance with applicable OPMO standards, project management best practices, policies, procedures, and project stakeholder approaches.

  • Responds to obstacles & barriers to projects and/or programs, using critical thinking and creative problem-solving skills to resolve.

  • Develops and implements strategy, including the development of a robust risk mitigation plan.

  • Manages project budget and tracks expenditures to plan.

  • Maintains up-to-date project documentation and reporting.

  • Responsible to achieve defined project goals and deliverables.

  • Identifies critical activities, "quick wins" and cost savings opportunities effectively working with the project team to implement them.

  • Creates and manages long term goals.

  • Provides status reports and meets regularly with stakeholders to ensure easy and transparent communication, as well as timely escalation of project/program issues.

  • Works with project team members as well as organizational teams and committees to help them understand the project vision, objectives, and trade-offs, and ultimately gain buy-in from key decision makers.

  • Coordinates efforts across multiple groups, departments, divisions, and facilities to achieve project objectives.

  • Provides team leadership and inspires others to action.

  • Provides critical input to others and provides extra support to the team as needed.

  • Effectively prioritizes project management work in alignment with key operational and strategic goals.

  • Tracks and communicates project and/or program performance to organizational leaders.

  • Performs needs analyses, identifying knowledge gaps that fall within the scope of a project, and works to address needs and gaps.

  • Develops evaluation methods to assess programs strengths and identifies areas for improvement.

  • Increases talent pool within the OPMO by focusing on developing the existing team members (through regular coaching, role modeling, projects and assignments) to improve overall project management skills within the organization.

Knowledge / Skills / Abilities

  • Demonstrated competency in all aspects of project management.

  • Demonstrated sense of mission, understanding of how projects impact the customer and the overall organization.

  • Excellent communication skills with ability to express project's strategic vision to leaders, business partners and project team.

  • Ability to manage resistance to change, as well as resource and stakeholder conflicts directly and effectively.

  • Able to assess, mitigate and minimize risk to avoid project failure.

  • Ability to reinforce the strategic reason for the project and identify the business impact of any changes.

  • Ability to effectively manage multiple projects at once with a high degree of quality.

  • Ability to analyze and document complex business processes.

  • Demonstrated political awareness, interpersonal and relationship development skills.

  • Ability to apply systematic and strategic thinking to solve complex problems.

  • Demonstrated ability to take initiative, have a sense of ownership and actively participate in process improvement.

  • Ability to be the subject matter expert in best practices and skills related to operational project management and program management and maintain a current skillset both institutionally and industry-wide.

  • Ability to manage teams with a diverse array of talents, experience, and responsibilities.

  • Ability to implement and manage change and interventions to ensure project, program and department goals are achieved.

  • Ability to understand how different projects interlink and overlap.

  • Ability to prepare written and verbal communications for projects and programs.

  • Ability to communicate effectively at an executive level; facilitate involvement of high-level stakeholders.


Qualifications Required

  • Bachelor's degree in a related area or equivalency.

  • Four years of business/business administration, supervisory, health care, or other related experience. At least one year must involve formal project management/coordination.

Qualifications (Preferred)


  • Master's degree in a related field.

  • Certification as a Project Management Professional (PMP).

  • Previous experience related to health literacy.

  • Individuals with instructional design, patient-relations and/or nonprofit experience are encouraged to apply.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Heath Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted

For more information:

To inquire about this posting, email:

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 51398
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Monday - Friday
Location Name University of Utah Hospital
Patient Care? No
State UT
Category Nurse Education