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University of Utah Sr. Business Process Consultant/Organizational Change Manager in Salt Lake City, Utah


Open Date 01/17/2019

Requisition Number PRN19082B

Job Title Information Service Consultant

Working Title Sr. Business Process Consultant/Organizational Change Manager

Job Grade G

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

M-F. Occasional evenings and weekends.

VP Area President


Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $60,700/yr. to $90,000/yr.

Close Date

Open Until Filled Yes

Job Summary

As a Senior Business Process Consultant/Organizational Change Manager on the IT Strategic Planning and Process team, you will apply your knowledge and expertise to identify and analyze core business processes and workflows for various University of Utah organizational units to make necessary improvements. In this unique partnership with University IT and University service providers, you will work closely with leaders and influencers in finance and administration, academic affairs, student affairs and University IT to plan and conduct process discovery and analysis workshops for architecting business solutions. The clear and detailed process maps and functional requirements you develop and communicate will inform strategic and operational planning efforts and may feed intoRFPand purchasing processes. Once the intended future state has been determined, you will leverage your strong people skills to help design, plan, and manage the organizational change journey. Your knowledge, expertise and analytical skills will provide you with an opportunity to directly impact the success of our partners in meeting the University of Utah goals to serve students, faculty, staff, researchers and other stakeholders.

AboutUIT: University Information Technology (UIT), the central IT service provider for campus, reports to the Chief Information Officer and is responsible for many of the University of Utah’s most critical common IT resources including the campus network; the Campus Information Services (CIS) portal; UMail, telephone, and online collaboration services; high performance and research computing; information security; teaching and learning technologies; software licensing; and a host of other systems and services. For more information aboutUITvisit

About the University: Located in Salt Lake City, in the foothills of the Wasatch Mountains, the University of Utah is the flagship institution of the State of Utah’s system of higher education and a member of thePAC-12 Conference. Salt Lake City combines the amenities of a major metropolitan area of more than one million people with the friendliness and ease of living of a small, Western city. Seven major ski resorts are within an hour’s drive from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake is also home to the Utah Symphony and Opera, the Utah Ballet, several professional sports teams, and a wide range of other cultural and recreational activities.


•Plan and conduct all activities (interviews, workshops, focus groups, etc.) required to discover process landscapes (triggers, processes, metrics, results, functions and data involved) for high-level processes (such as “enroll a student” or “make a purchase”).

•Plan and facilitate workshops to develop and analyze conceptual workflow models. Lead the workshop attendees in systematically identifying opportunities for improvement in the “as is” workflow and design a “to be” workflow. Summarize findings and improvement recommendations for leadership.

•Scope, plan and execute engagement agreements for clients/partners.

•Advise sponsors and project implementation teams as they plan initiatives for the people-side of change for their processes.

•Document business requirements and develop business cases for technology solutions.

•Translate technology needs identified in process and workflow analyses into requirements, use cases and/or service requirements needed by clients.

•Work with engineering and architecture units to evaluate and select appropriate technologies that meet business requirements.

•Advise on process governance and maintain process repository.

•Develop clear and detailed process maps and business requirements.

•Provide expert advice on process improvement, organizational change management and project alignment with strategic plans.

•Advise and create standards and criteria for improving the practice and outcomes of process engineering.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Requires a bachelor’s degree or equivalency and at least 7 years of experience in the field or in a related area. May require certification in specific applications.

Department specific preferred qualifications:

•Seven years of progressively more responsible experience as a business analyst or process analyst on large, complex, cross-functional projects.

•Extensive experience developing clear and detailed process maps, workflows, and business requirements. Experience in UX analysis and design desirable.

•Strong analytical skills with demonstrated ability for in-depth analysis of process and data workflows and levers for improvement.

•Demonstrated experience facilitating workshops and focus groups. Success in a higher education setting desirable.

•Demonstrated business/client engagement skills. Proven ability to be responsive and adaptive to evolving client or project needs.

•Demonstrated experience designing and planning organizational change management strategies.

•Experience in business analysis, product management or business relationship management is desirable.

•Demonstrated ability to distill and communicate complicated findings to a variety of stakeholders including senior leadership, faculty, staff and technical consultants.

•Proven track record of meeting aggressive schedules with high quality analyses and recommendations. Project management experience is desirable.

•Effective communication, organization, and decision-making skills.

•Proven ability to work collaboratively or independently depending on circumstances.

•Demonstrated experience in both persuasive and technical writing, such as reports, business cases, project proposals.

•Demonstrated ability to adapt process improvement and change management methodologies and principles to higher education ecosystem.

•Business domain experience (i.e. Financial, HR, Student Services, Academic/Faculty Services, Research, Health Care, etc.)

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Required: Please provide examples of your work product(s) demonstrating the outcomes of your process design and analysis or organizational change management work under “Writing Sample 1” (which can be found in the Required Documents Section).


Type Benefited Staff

Special Instructions Summary

Please provide examples of your process design and analyses work under “Writing Sample 1” (which can be found in the Required Documents Section). These can include portfolios or links to your work.

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.

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