Details
Open Date 07/05/2023
Requisition Number PRN35561B
Job Title Coordinator, Administrative Program
Working Title Software Licensing Coordinator
Job Grade D
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday – Friday 8 am to 5 pm
VP Area President
Department 01560 - OFFICE OF SOFTWARE LICENSING
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $31,600/yr. to $58,400/yr.
Close Date
Open Until Filled Yes
Job Summary
The coordinator in this position will plan, implement, and monitor the daily operations of the Office of Software Licensing, ensuring program goals and objectives are met in accordance with established criteria, and will act as the initial point of contact for all basic and routine activities relating to software and respond to basic service requests on behalf of the Software Licensing Team. This will include answering licensing questions, providing customer & technical support, maintaining the department website, maintaining the electronic web store, assisting with sales reports, and obtaining software files and license keys from vendors.
The coordinator must be able to work both independently and with a team. Must possess strong communication, coordination, and organizational skills. Must be able to prioritize the work objectives and goals for multiple teams, deadlines, processes, and programs. The coordinator must possess analytical, comprehension, and communication skills. General duties include writing and editing instruction materials, organizing electronic files and directories, information gathering and analysis, and assisting other staff.
Responsibilities
· Oversee the daily operations and coordinate the distribution of information to students and employees of the University of Utah.
· Resolve software related issues and questions from customers, including technical difficulties with the software, via email & phone calls.
· Be familiar with software licensing terms and conditions.
· Assist in making product related decisions.
· Advise staff, students, and faculty regarding program policies, goals, and related technical issues.
· Seek to improve efficiencies related to customer support and daily operations.
· Assist with maintaining the department operation guide, website, and web store.
· Develop & implement program goals and objectives.
· Monitor program quality and research improvement methods.
· Assign, direct, and review work of support staff.
DISCLAIMER
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor’s degree in a related field plus one year directly related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
· 8 Years customer service experience.
· 6 Years technical troubleshooting experience.
· Experienced with computer software programs such as Excel, Word, Outlook, PowerPoint.
· Experience with Microsoft Access a plus.
· Ability to work independently, setting own agenda and goals as well as working well in a team environment.
· Ability to communicate (both orally, and in writing) in an effective and appropriate manner.
· Ability to keep calm in emergencies, and to respond professionally in emotionally charged situations.
· Experience with maintaining websites in a content management system such as Omni CMS .
· Knowledge of ITIL standards.
· Bachelor’s Degree in a related field or technical certifications.
Type Benefited Staff
Special Instructions Summary
Additional Information
About UIT :University Information Technology ( UIT ) (https://it.utah.edu/) , the central IT service provider for the University of Utah, reports to the U’sChief Information Officer (https://it.utah.edu/cio/) and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; high performance and research computing; information security; software licensing; and a host of other IT systems and services.
UIT is committed to creating a workplace culture that values equity, diversity, and inclusion ( EDI ), and we believe that everyone plays a role in fostering EDI , every day. EDI isn’t just the right thing for our employees and the university community; it’s also the smart thing. It empowers us to provide the best IT services for our students and their families, staff, faculty, clinicians, and patients and their families.
About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home toarts and museum venues (https://www.utah.edu/arts/) and a member of thePac-12 Conference (https://utahutes.com/) .Skiing and snowboarding opportunities (https://www.utah.com/destinations/ski-resorts/) are a short distance from campus, and opportunities to pursue activities frombiking to hiking to fishing abound (https://www.visitsaltlake.com/things-to-do/outdoor-recreation/) . Salt Lake City is home to theUtah Symphony and Opera (https://usuo.org/) ,Ballet West (https://balletwest.org/) ,professional sports teams (https://www.visitsaltlake.com/things-to-do/sports/professional-sports/) , and a wide range of other cultural and recreational activities.
The University of Utah Benefits
·Health, dental, and wellness coverage (https://www.hr.utah.edu/benefits/health\_wellness.php)
· Automatic and immediately vested14.2% employer contribution (https://www.hr.utah.edu/benefits/retire\_401aPlan.php) to personal retirement account (401a)
· Freepublic transportation pass (https://commuterservices.utah.edu/uta/) (Utah Transit Authority)
·Paid leave time (https://www.hr.utah.edu/benefits/paidLeave.php)
·Reduced tuition benefits for employee and family members (https://www.hr.utah.edu/benefits/tuition.php)
More information: https://www.hr.utah.edu/benefits/
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action ( OEO /AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu (%20employment@utah.edu) or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
