University of Utah Health Software Engineer II in SALT LAKE CITY, Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position maintains the ServiceNow Platform for the University of Utah and University Health. It is responsible to build and implement service catalog items, maintain functionality for the ITSM processes and helps identify and troubleshoot issues in ServiceNow.

This position has no responsibility for providing care to patients

Responsibilities

  • Supports, administrates, and provides maintenance of ServiceNow platform and associated applications.

  • Create custom applications, record producers, catalog items and their associated workflows.

  • Working closely with ServiceNow functional team, configure and improve core and custom applications.

  • Work directly with end users to resolve support issues within ServiceNow.

  • Monitor health, usage and overall compliance of ServiceNow and its applications.

  • Develop systems integrations and process automation.

  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.

  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.

  • Coordinate application and platform upgrades.

  • Load, manipulate and maintain data between ServiceNow and other systems.

  • Create ServiceNow reports and dashboards.

  • Flexibility to work with a variety of personalities and styles.

  • Team Player.

  • Must be a self-starter and keen to explore new solutions.

Knowledge / Skills / Abilities

  • Effective problem solving in the creation of system requirements and program development.

  • Knowledge and ability to engineer software utilizing SDLC techniques.

  • Resourceful and curious in researching and uncovering solutions in creating business solutions.

  • Knowledge of network architectures and protocols: HTTP, FTP and etc.

  • Knowledge of systems architectures and applications implementation.

  • Programming experience: .NET, C# utilizing Microsoft best practices.

  • Database experience: SQL, Oracle supporting application solutions.

  • Organized with effective management of priorities and time.

  • Excellent oral, written communications and presentation skills.

  • Fundamental knowledge of electronic data technologies: EDI, XML, HL7, SOAP.

  • Excellent analytical and problem-solving skills.

  • Open to and able to give constructive feedback to others.

  • Effective at managing his/her time to prioritize and accomplish various competing objectives.

Qualifications

Qualifications

Required

  • Bachelor's Degree in Computer Science or Engineering or equivalent experience.

  • Two years of software engineering experience.

Qualifications (Preferred)

Preferred

  • Javascript

  • AngularJS

  • ServiceNow

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Lifting, Listening, Sitting, Speaking, Standing, Walking

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EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 33045

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule 8 - 5

Location Name Information Technology Services

Patient Care? No

City SALT LAKE CITY

State UT

Department COR ISC 17A ITS SRVC MGMT

Category Information Technology

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.