Job Information

University of Utah Health ServiceNow Senior Developer in SALT LAKE CITY, Utah


Position Summary

A Lead Principal Software Engineer on the ServiceNow Platform team. This position participates in and provides leadership and oversight on all aspects of the Software Development Lifecycle: Analysis, Design, Development, Quality Assurance, Deployment, Training and Operational Support within ServiceNow. They work in an agile team utilizing scrum methodology to deliver value to customers through the development and implementation of user stories. Performs routine and complex system maintenance tasks, including hardware and software monitoring, system recovery and performance tuning on the Service Management system. Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Ensures computer equipment, hardware, and software are updated to meet departmental needs and improve efficiency. Will often mentor other developers on the team regarding complex system tasks. Assists in training efforts for the team. This position has no responsibility for providing care to patients.

-This position can be 100% remote/telecommute for the right candidate.

-Must show ServiceNow Developer experience on resume.

Corporate Overview

The University of Utah Hospital is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.


Essential Functions

  • Participates in and often functions in a lead capacity in the Software Development Lifecycle process through requirements analysis, design, implementation, testing and validation in the Service Management system.

  • Works in an integrated team environment of engineers and others and utilizes scrum methodology in development and implementation.

  • Works collaboratively with manager and leadership in support of strategic initiatives.

  • Expected to become proficient in all technologies that we administer in our ServiceNow platform.

  • Ensures the performance of the applications coded from development to production.

  • Installs and migrates object changes through multiple test environments and production.

  • Works on complex projects.

  • Develops and implements recovery plans and procedures.

  • Installs, upgrades and tests complex software.

  • Works with team members to maintain technical skills, mentors staff.

  • Works with customers to maintain relations and understand needs.

  • Works in multiple projects simultaneously which spans multiple applications releases.

  • Participates in on call rotation.

  • Knowledge / Skills / Abilities

  • Must have web development experience as Sr developer.

  • Demonstrated experience with JavaScript, HTML, CSS, Linux, Windows and stays abreast of emerging technologies.

  • Solid understanding of SDLC and ITIL.

  • Excellent knowledge of experience with scrum methodology.

  • Knowledge of and the ability to model solutions effectively.

  • Effective project management and coordination skills.

  • Knowledge of and the ability to manage an organization's architectures, data resources, polices, practices and procedures to appropriately and effectively address business and stakeholder's needs.

  • Knowledge of how to collect data from different information sources and distribute them to users; ability to use this information to simplify information systems and make sound business decisions.

  • Knowledge of and the ability meet business needs.

  • Strong judgment and management skills.

  • Solid verbal and written communication skills.


Qualifications Required

  • Bachelors Degree in Computer Technologies, Engineering or Science.

  • Six years of WEB and software development experience.

Qualifications (Preferred)


  • 5+ years in ServiceNow development

  • Certified ServiceNow Systems Administrator

  • Certified ServiceNow Application Developer

  • Certified ServiceNow Implementation Specialist

  • JavaScript


Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Hiring Immediately

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

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EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Heath Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted

For more information:

To inquire about this posting, email:

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 54759

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule 8-5

Location Name Information Technology Services

Patient Care? No


State UT


Category Information Technology