Job Information

University of Utah Scholarships & Financial Aid Program Assistant in Salt Lake City, Utah


Open Date 09/12/2022

Requisition Number PRN32201B

Job Title Program Assistant

Working Title Scholarships & Financial Aid Program Assistant

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary

VP Area Academic Affairs

Department 00294 - Financial Aid

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $16.82 - $19.22

Close Date

Open Until Filled Yes

Job Summary

Advise students and parents regarding scholarship and financial aid programs and related application processes. Understand and convey eligibility requirements and shepherd documents and requested information according to established guidelines and policies, and in compliance with applicable rules and regulations. Remain current regarding applicable regulations, policies and procedures. Provide equitable, professional service to students, families, colleagues, and the community.



a. Provides accurate and timely information to incoming/current students and families regarding financial aid programs, processes, eligibility, and requirements (including rights and responsibilities)

b. Provides service in an accurate, timely, complete, equitable, and professional manner

c. Accurately and efficiently advises students and parents who contact the office regarding financial aid and/or scholarships information and processes

d. Provides assistance to students, families, and colleagues in completing processes throughout lifecycle of scholarships/financial aid application/eligibility, including receipt of funds and after

e. Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public


a. Enters data, information, and records into appropriate system(s) and/or database(s) in an accurate and timely manner

b. Creates and maintains financial aid files/records effectively

c. Receives, reviews, and verifies content of applications and supporting documentation

d. Follows up appropriately and timely on missing or incomplete information

e. Assists in processing numerous and complex reports requiring the ability to interpret the necessary action required and that they are completed in a timely manner

f. Supports effective program management by assisting relevant Program Managers in their work ensuring scholarship and financial aid program processes and data are complete and accurate


a. Assists with financial aid outreach events, delivering information and responding to event questions accurately, timely, completely, and professionally

b. Collaborates with other employees on office committees regarding policy, procedures, and training opportunities

c. Participates in approved professional development activities in coordination with supervisor

d. Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed


a. Maintains access to and a working knowledge of relevant financial aid processing systems as well as student information systems

b. Remains current regarding federal, state and university regulations, policies and procedures concerning financial aid related matters

c. Provides clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies

d. Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures; monitor available systems for changes to student eligibility

e. Maintains privacy and confidentiality of student and family data and information

f. Maintains security of student records and related information

g. Actively participates in and contributes to overall office effectiveness

h. Performs other duties as assigned, which may include working in other areas of the office as needed.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Associate’s degree in a related field, or equivalency, plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.