Job Information

University of Utah Salesforce Marketing Cloud Administrator in Salt Lake City, Utah

Details

Open Date 09/23/2022

Requisition Number PRN32415B

Job Title Systems Administrator Sr

Working Title Salesforce Marketing Cloud Administrator

Job Grade G

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

M-F 40 hrs/week. Some evenings/weekends/holidays as required.

VP Area President

Department 00417 - UIT Univ Support Services

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 60,000 - 80,000

Close Date

Open Until Filled Yes

Job Summary

The Salesforce Marketing Cloud Administrator is responsible for the overall management and operations of the MC platform in University Information Technology ( UIT ). This role will help drive adoption of Marketing Cloud across the university landscape, working closely with the business stakeholders to implement solutions that meet business needs in a way that will scale well within an enterprise environment. As a key part of the IT team, this position is expected to be comfortable working in multiple roles such as part Business Analyst, part Quality Assurance, and part Salesforce CRM Administrator, while simultaneously serving as the team’s marketing automation expert.

About UIT :University Information Technology ( UIT ) (https://it.utah.edu/) , the central IT service provider for the University of Utah, reports to the U’sChief Information Officer (https://it.utah.edu/cio/) and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; high performance and research computing; information security; software licensing; and a host of other IT systems and services.

UIT is committed to creating a workplace culture that values equity, diversity, and inclusion ( EDI ), and we believe that everyone plays a role in fostering EDI , every day. EDI isn’t just the right thing for our employees and the university community; it’s also the smart thing. It empowers us to provide the best IT services for our students and their families, staff, faculty, clinicians, and patients and their families.

About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home toarts and museum venues (https://www.utah.edu/arts/) and a member of thePac-12 Conference (https://utahutes.com/) .Skiing and snowboarding opportunities (https://www.utah.com/destinations/ski-resorts/) are a short distance from campus, and opportunities to pursue activities frombiking to hiking to fishing abound (https://www.visitsaltlake.com/things-to-do/outdoor-recreation/) . Salt Lake City is home to theUtah Symphony and Opera (https://usuo.org/) ,Ballet West (https://balletwest.org/) ,professional sports teams (https://www.visitsaltlake.com/things-to-do/sports/professional-sports/) , and a wide range of other cultural and recreational activities.

University of Utah Benefits

·Health, dental, and wellness coverage (https://www.hr.utah.edu/benefits/health\_wellness.php) · Automatic and immediately vested14.2% employer contribution (https://www.hr.utah.edu/benefits/retire\_401aPlan.php) to personal retirement account (401a)

· Freepublic transportation pass (https://commuterservices.utah.edu/uta/) (Utah Transit Authority)

·Paid leave time (https://www.hr.utah.edu/benefits/paidLeave.php) ·Reduced tuition benefits for employee and family members (https://www.hr.utah.edu/benefits/tuition.php) More information: https://www.hr.utah.edu/benefits/

Responsibilities

  • Onboard, train, and support University of Utah units and users to Salesforce Marketing Cloud in collaboration with other team members.
  • Develop advanced Salesforce configurations, templates, and queries to meet customer and stakeholder needs.
  • Play a lead role in creating strategy and practice within Salesforce Marketing Cloud and support transitions from legacy marketing communication systems.
  • Translate business requirements into creative and effective technical designs.
  • Serve as the “go-to” technical contact for marketing automation users.
  • Increase Salesforce utilization while minimizing costs, reducing complexity, identifying improvements, and increasing collaboration. Support development and implementation of communication efforts.
  • Formulate and implement digital strategies and tactics for email, mobile, and web including nurturing programs, campaign management, prospect lifecycle integration with Salesforce, and reporting on lead flow/progress.
  • Implement and maintain integrations with other IT systems, including Salesforce CRM , Peoplesoft, WSO2, LDAP /MS Active Directory, SAML / SSO using technologies such as Salesforce Marketing Cloud Connector, FTP , and APIs.
  • Aid in managing email deliverability, database hygiene, subscription management, and compliance with university policy on opt-in/out & CAN - SPAM compliance.
  • Oversee and analyze new data in Marketing Cloud and advise on data use for targeting, personalization, configuration, strategy, and reporting.
  • Assist in Preference Center development and implementation.
  • Coordinate with Salesforce, support vendors, and internal IT staff to troubleshoot, apply, support, and promote new features, upgrades, and patches.
  • Maintain detailed and organized documentation of conversations with users, system configuration changes, etc.
  • Develop documentation of current processes and future enhancements.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Require a bachelor’s degree in a related area, or equivalency, and 3-5 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

  • Salesforce Marketing Cloud Administrator certification
  • 3+ years of experience as a Salesforce ExactTarget/Marketing Cloud Technical Admin
  • 2+ years of experience with the following:
  • Creating business requirement documents, to capture customer needs and recommend software solutions, using tools such as wireframes, diagrams, workflows, and mockups
  • Working with large data sets
  • Salesforce CRM
  • HTML , XML , CSS , JavaScript
  • Excellent verbal, interpersonal, and written communication skills
  • Ability to interact professionally with users and university executives
  • Ability to analyze complex use cases, clarify ambiguous requirements, and provide team effort estimates
  • Energetic and enthusiastic ability to identify and analyze issues and offer possible solutions through data-driven thinking
  • Customer service mindset with a focus on getting things done
  • Ability to manage multiple short-term and long-term projects simultaneously, individually and as part of a team
  • Excellent attention to detail and organizational skills
  • Ability to quickly learn new analytic systems and evaluate technical components of a product from an institutional perspective
  • Ability to creatively solve problems
  • Ability to effectively collaborate with diverse users, customers, and stakeholders in a decentralized organization
  • Knowledge of email communication best practices for educational institutions and/or other nonprofits
  • Marketing Cloud Email Specialist and/or Salesforce Administrator ( CRM ) certification
  • Familiarity working with Salesforce Distributed Marketing
  • Ability to create and refine business processes to deliver digital solutions most efficiently and effectively
  • Successful professional experience working in higher education with IT services, products, and support
  • Familiarity with the Salesforce EDA data model and/or Salesforce Service Cloud

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu (%20employment@utah.edu) or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.