Job Information

University of Utah Resident Outreach Coordinator (ROC) in Salt Lake City, Utah

Open Date 08/30/2021

Requisition Number PRN27443B

Job Title Manager, Student Services

Working Title Resident Outreach Coordinator (ROC)

Job Grade E

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

· The Resident Outreach Coordinator for Residential Education is a full time, live-on staff member.

· The Resident Outreach Coordinator will serve in on-call duty rotation.

· The Resident Outreach Coordinator for Residential Education will keep regular office hours. Evening commitments may occasionally occur to fulfill duties of the position.

Essential Personnel: This position is considered to be an essential personnel position for the department, and as such, must be accessible and available in the event of emergencies or when needed to meet the ongoing mission of the University.

VP Area President

Department 00307 - Housing & Residential Educ

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $48,070

Close Date

Open Until Filled Yes

Job Summary

The Resident Outreach Coordinator for Residential Education position is a 12 month, full-time, live-on, professional staff position within Housing & Residential Education and the Student Affairs Division at the University of Utah.

Reporting to the Assistant Director of Conduct Management and Resident Outreach, the Resident Outreach Coordinator ( ROC ) oversees management of residents of concern in a campus residential community of 4,500 residents. The ROC supports the retention and graduation of students by providing support and referral to resources. In collaboration with The Office of the Dean of Students, the ROC will coordinate day-to-day resident of concern assistance. The ROC will be a member of the University of Utah Behavior Intervention Team.


Case Management:

• Manage resident of concern cases from beginning to completion.

• Utilize Symplicity’s Advocate software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs

• Use various methods of contact to speak with residents of concern and align with the correct resource(s).

• Respond to communications from concerned campus and community members regarding new and existing residents of concern.

• Investigate and report relevant information on cases.

• Meet with residents and otherwise engage with them through various means to identify areas of concern and to provide information, guidance, and support as appropriate to the situation.

-Utilize NaBITA’s risk rubric to identify concerning behavior and implement appropriate interventions

• Track trends or changes in student behavior and assess for ongoing interventions.

• Assist students with social services needs including referral to campus and community resources.

• Appropriately coordinate with other University personnel, public safety officers, government agencies, and family members when responding to students in distress.

• Conduct follow-up inquiries regarding threat assessment cases.


Coordinate outreach efforts to the University community regarding student behavioral concerns, intervention strategies, and current national and University trends in behavioral intervention.

· Develop communication materials in a variety of media to support outreach efforts.

· Develop and maintain appropriate manuals, forms, and procedures.

· Design, organize and facilitate educational programs and ongoing training for Residential Education staff.

Administrative Support:

Provides administrative support to the Assistant Director of Conduct Management and Resident Outreach.

· Direct day-to-day operations of resident outreach and follow-up with cases.

· Assist in the development and proper interpretation of policies and procedures among staff and residents.

· Serve as a liaison to The Office of the Dean of Students, University Counseling Center, Women’s Resource Center, LGBT Office, Office of Equal Opportunity/Affirmative Action, and other resource based campus offices.

· Maintain an area budget in accordance with purchasing guidelines.

· Work to advance the University, Division of Student Affairs, and HRE’s strategic plan through participation in goal setting, program implementation, committee/task force work and assessment efforts.

· Assist in meeting requirements of University policies ( FERPA , Clery, etc.).

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education).

Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Department Specific Qualifications

· Bachelor’s degree required, with preference for master’s degree or professional experience equating to a graduate degree in one of the following areas: social work, educational psychology, human resources, student development, higher education administration, public administration, or related discipline.

· Strong written and oral communication skills. Attention to detail is a must!

· Able to work in a fast paced environment and be comfortable with change

· Experience working with people in crisis situations.

· Conflict resolution skills.

· Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, health care, faculty, staff, and government officials.

· Experience working with sensitive and confidential information.

· Strong awareness, sensitivity and ability to work with individuals representing a range of race, color, religion, national origin, sex, age, status as a disabled individual, sexual orientation, gender identity/expression, or veteran status.

· Strong desire to contribute to student success and achievement of educational goals.

· Some evening and weekend work may be required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


· Working knowledge of threat assessment programs and best practices (NaBita and HECMA knowledge)

· Knowledge of applicable laws and regulations regarding student and employee policies and records ( FERPA , Clery Act, Title IX, etc.).

· Experience working in a campus housing environment and with campus resources (counseling centers, victim advocacy, academic advising, financial aid, registrar, etc.).

· One or more years of experience in case management.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.