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Job Information

University of Utah Health Psychiatric Technician or Certified Peer Specialist - UNI Crisis Center (Warm Line), full-time in Salt Lake City, Utah

Overview

The UNI Crisis Center is looking for a Psychiatric Technician or Certified Peer Support Specialist to join their compassionate Warm Line team!

The Crisis Center is part of the University Neuropsychiatric Institute (UNI) Free Community Crisis Response Program: UNI has teamed up with Salt Lake County and OptumHealth SLCo to provide free crisis response and hospital diversion programs that aim to keep all our family members, friends, and neighbors safe. The community crisis service programs are designed to provide community members with a full range of options to help solve the crisis in the best setting possible.

Our team of professionals are highly trained in mental health crisis management and suicide prevention.

The Warm Line is for Salt Lake County residents who are not in crisis, but seeking:

  • Support,

  • Engagement, and/or

  • Encouragement

Psychiatric Technicians and Certified Peer Specialists offer support and empower callers to resolve problems by fostering a sense of hope, dignity, and self-respect. Callers may speak with peer specialists daily from 9 am to 10 pm by calling 801-587-1055.

We're looki ng for another Certified Peer Support Specialist or Psychiatric Technician for this full-time opportunity, based in downtown Salt Lake City.

Our Psychiatric Technicians require at least:

  • Associate's Degree, or equivalent 2 years of related Patient Care experience

  • or 1 year of college and 1 year related Patient Care experience

Our Certified Peer Specialists require:

  • Bachelor's degree in a related field, or equivalent 4 years of related Patient Care experience.

  • Current Certified Peer Support Specialist license (training and licensing information is available here: https://dsamh.utah.gov/education/certification/peer-support)

It's been a winning 11 years...

For the sixth year running in 2020, University of Utah Hospital is ranked the No. 1 hospital in Utah, and in the Salt Lake City metro area, by U.S. News & World Report.

University of Utah Health was also ranked as one of America’s Best Large Employers by Forbes in 2018 and again in 2019 , and is the only health care provider from the state of Utah to receive the designation.

University of Utah Health credits its employees for its national ranking as a Top 10 Academic Medical Center for quality and safety for 11 consecutive years!

In addition to its placement on the top 10 list, U of U Health also ranked 2nd in Vizient’s Ambulatory Care Quality and Accountability Awards in 2020. This is the sixth year in a row the U has ranked in the top five in this category.

And according to Becker's Hospital Review, analysis on ranking and award agencies for excellence in clinical care, patient outcomes, and staff and physician satisfaction, University of Utah Hospital has been ranked among the top 100 great hospitals in America four years in a row.

In 2019, the Huntsman Family announced a commitment of $150 million to UNI to establish the Huntsman Mental Health Institute. The institute is expected to become a nationally-recognized leader in research, care, education and community outreach—and a model for other states to follow.

In our 2020 employee engagement survey results:

_

  • 99% of our employees were proud to tell people they work here!_

_

  • 99% of our employees would recommend us to family and friends who need care!_

_

  • 98% of our employees would recommend this as a good place to work!_

These are fantastic statistics on their own, and are more than 30 percentage points higher than the national average. And OUR PEOPLE are the reason for these remarkable figures.

Not surprisingly, health care organizations with higher levels of staff engagement also have higher patient satisfaction scores, better staff retention, and a stronger culture of safety. It’s a great place to work and live, and the nation is taking note!

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Responsibilities

  • Assists with maintaining a safe and hazard free environment by observing and documenting patient behavior, conducting patient room searches, reporting unsafe conditions and applying appropriate emotional and physical support.

  • Performs or assists with the admission of new patients by gathering routine information for nursing assessment, searches patients and belongings for contraband, documents belongings and other appropriate information.

  • Orients the patient and patient's family to the facility and the policies and procedures.

  • Escorts the patients to off-unit appointments and activities using therapeutic interventions to ensure the safety of the patient, hospital staff, and other University patients and visitors.

  • Assists with providing a therapeutic milieu for patients by encouraging patients to participate in recreational activities and group therapies.

  • Assists with supportive therapy for select patients by leading activity and conversation groups.

  • Assists in the development of patient behavioral expectations.

  • May functions as a preceptor to new Psychiatric Technicians.

  • Assists with the unit's training and quality assurance programs. Provides an annual educational in-service to co-workers.

  • Functions as a member of the interdisciplinary treatment team.

  • Assists with initiating and contributing to patient treatment planning, teaching and discharge planning.

  • Participates in patient care team conferences by sharing observations of patient's progress toward identified goals and assists the primary Registered Nurse with the development, evaluation, and revision of patient care plans.

Knowledge / Skills / Abilities

  • Ability to recognize when a patient is having an adverse reaction to medication and report it in a timely manner to the Registered Nurse.

  • Ability to assess a patient that can possibly hurt himself/herself and others and report this information to the Registered Nurse, and has the ability to assist with restraints and seclusion.

  • Interpersonal skills to acquire the trust of the patients and respond appropriately in a crisis situation.

  • Ability to utilize the principles of group dynamics when co-leading a group to facilitate the development of social, behavioral, and communication skills among group members.

  • Knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

  • Knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

  • Demonstrated human relations and effective communication skill.

Qualifications

Qualifications Required

Our Psychiatric Technicians require at least:

  • Associate's Degree, or equivalent 2 years of related Patient Care experience

  • or 1 year of college and 1 year related Patient Care experience

Our Certified Peer Specialists require:

  • Bachelor's degree in a related field, or equivalent 4 years of related Patient Care experience.

  • Current Certified Peer Support Specialist license (training and licensing information is available here: https://dsamh.utah.gov/education/certification/peer-support)

Licenses Required

  • Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

  • Additional license requirements as determined by the hiring department._**

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves intensive work that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects, such as medical equipment, or patients while providing care in a psychiatric setting. Workers in this position may be exposed to infectious diseases.

Physical Requirements

Color Determination, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Walking

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EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 42842

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule Wed-Sat 1200-2000

Location Name 525 Plaza

Patient Care? Yes

City Salt Lake City

State UT

Department UNI ENT 93F CRISIS LINE & TEAM

Category Behavioral Health

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

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