University of Utah PS Referral Coordinator in Salt Lake City, Utah


Open Date 08/10/2018

Requisition Number PRN18023B

Job Title Referral Specialist

Working Title PS Referral Coordinator

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday, 8:00 a.m. – 5:00 p.m.

VP Area U of U Health - Academics

Department 01101 - Pediatric Clinical Enterprise

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $12.02 - $19.22

Close Date

Open Until Filled Yes

Job Summary

Handles incoming calls and referrals from outside providers/families in order to schedule patients in the correct pediatric cardiology sub-specialty clinics with appropriate testing. Works closely with Pediatric Department’sHIMreferral team to triage incoming referrals and obtain records. Partners with physicians and clinical staff to determine best course of action. Requires clinical experience with EMRs in order to review patient chart for pertinent medical information. Must be able to propose orders under the direction of NPs, PAs, and physicians. Certified Nursing Assistant or Medical Assistant certification required. Will schedule urgent patients in the iCentra system as needed.


•Addresses inbound calls, electronic and faxed referrals

•Performs outbound calls to patient families and referring provider offices in order to gather necessary medical information

•Proposes testing orders under the direction of physicians

•Logs inbound calls and referrals; prepares reports that summarize referrals to specific physicians and clinics

•Requests information from referring physician’s office when little information is provided about a patient’s condition/disease

•Maintains and updates several databases with accurate physician contact and demographic information

•Obtains medical records

Problem Solving:

Must employ critical thinking in a medical realm in order to best serve new patients and their families. Incumbents must work diligently to maintain and update databases to ensure the integrity of referral information.

Minimum Qualifications

Associates degree in Business, Finance, Health Care Administration or a related field, or equivalency required; demonstrated human relation and effective communication skills also required.

Extensive knowledge of medical terminology and experience in a healthcare environment is preferred.

This position is patient sensitive and must fulfill all associated requirements.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


•Certified Nursing Assistant or Medical Assistant certification

•Demonstrated understanding of cardiology and medical terms

•Ability to work closely with physicians, mid-levels, and RNs

•Proficient withEPIC, Microsoft Excel, iCentra, Powerchart, and Microsoft Word

•An in-depth understanding of electronic medical record systems, with the ability to extract relevant cardiac history, complaints, and concerns

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.