Job Information

University of Utah PS Outpatient Svcs. Specialist in Salt Lake City, Utah

Open Date 10/08/2021

Requisition Number PRN27962B

Job Title PS Outpatient Svcs. Specialist

Working Title PS Outpatient Svcs. Specialist

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday, 8:00 am to 5:00 pm

VP Area U of U Health - Academics

Department 00856 - General Pediatrics

Location Other

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $14.30 to $20.32

Close Date

Open Until Filled Yes

Job Summary

The South Main Pediatric Clinic at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist ( OSS ). The OSS makes a difference for patients in the outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between patients/families and medical staff to maximize unit efficiency. Provides administrative input regarding the internal operation of the division.

Job location is 3690 South Main Street, Salt Lake City, UT.

The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: .

The University of Utah offers a comprehensive benefits package with excellent health care options, 14.2% retirement contributions that vest immediately, a variety of retirement plans, and generous paid leave time. Current benefits information is available at .


1. Completes patient admission or registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for completion of the registration.

2. Enters corrected or new patient data into the Epic system.

3. Schedules patient appointments; contacts patients for rescheduling, missed appointments and appointment reminders.

4. Prepares paperwork for patient visits.

5. Communicates with patients in a confidential, professional manner using tact and diplomacy.

6. Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate and collects co-payments.

7. Reconciles against daily charge reports.

8. Monitors patient flow; adjusts workflow accordingly and notifies the clinical staff.

9. Answers telephones and performs other receptionist duties such as sorting and distributing mail.

Must be able to maintain a professional demeanor in stressful or difficult situations.

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Minimum Qualifications

• One year of office experience, customer

service experience, or the equivalency.

• Current, valid Utah driver’s license at

time of hire may be required in some


This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.


  • Fluent Spanish language skills, both oral and written
  • Experience with EPIC EMR system
  • One year of experience in patient registration, admitting, or related work.

Applicants will be screened according to preferences.

Type Benefited Staff

Special Instructions Summary

EPIC Scheduling training must be completed within 30 days of hire.

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.