Details
Open Date 10/27/2021
Requisition Number PRN28133B
Job Title PS Outpatient Svcs. Specialist
Working Title PS Outpatient Svcs. Specialist
Job Grade UGR
FLSA Code Nonexempt
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday thru Friday 8:15 a.m. to 5:15 p.m.
VP Area U of U Health - Academics
Department 00199 - Communication Sci & Disorders
Location Other
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range DOE
Close Date
Open Until Filled Yes
Job Summary
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and other various departments.
Responsibilities
Essential Functions
• Greets and directs patients to their
correct destinations both in person and
over the phone. Anticipates the needs
of the patients and guests then
responds in an accurate and timely
manner.
• Schedules patient appointments and
contacts patients for rescheduling,
missed appointments and appointment
reminders.
• Completes patient admission and
registration process by reviewing
accounts and other compliance-related
documents for completeness and
accuracy. Obtains and documents
missing information required for
registration.
• Verifies patient benefits and eligibility,
when needed. Collects all necessary
co-pays, deductibles, and co-
insurance, as needed. Responds to
questions regarding accounts status,
payment arrangements, and concerns.
• Completes prior authorization for insurance coverage/billing purposes.
• Resolves billing or charge disputes or
forwards problem accounts to the
appropriate individual for resolution.
• Reconciles cash against daily charge
and cash reports.
• Monitors patient flow, adjusts
workflows, and notifies the clinical staff
of any pertinent information and
changes.
• Acts as a liaison between patients,
guests, back office staff and providers.
• Assists patients with automated
medical record access, as needed.
• Manages inventory and maintenance.
May be required to drive patients from
the hospital to designated locations.
Performs other duties, as required.
Problem Solving
• Demonstrated potential ability to
perform the essential functions of the
job as outlined above.
• Ability to maintain a professional
demeanor in stressful or difficult
situations.
• Ability to provide care appropriate to the
patient demographic served.
• Ability to display active listening and
verbalize empathy while developing
relationships with patients, guests and
coworkers.
• Ability to communicate with patients in
a confidential, professional manner
using tact and diplomacy.
• Ability to assess data regarding the
patient’s status and provide care, as
detailed in the department’s policies and
procedures manual.
• Demonstrated excellent
communication, interpersonal,
organizational and follow-through skills.
• Ability to be highly motivated and pay
attention to detail with a passion to
provide excellent customer service in a
fast paced environment.
• Ability to work efficiently and
independently.
• Demonstrated computer skills and an
ability and willingness to learn new
applications and software, procedures
and processes.
• Ability to assimilate data from various
sources.
• Demonstrated knowledge of HIPAA
regulations to ensure that patient
information is guarded and respected.
• Ability to navigate a facility with multiple
providers and services.
Minimum Qualifications
• One year of office experience, customer
service experience, or the equivalency.
• Current, valid Utah driver’s license at
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Preferences
Preference will be given to applicants with previous front desk/receptionist experience in a medical, dental, or veterinary practice.
Type Benefited Staff
Special Instructions Summary
Applicants must provide a list of references, previous work experience, and educational history in their resume. The list of references should be a minimum of three and a maximum of five individuals with information of the applicant’s ability to work with the pubic and competence in performing duties as assigned.
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action ( OEO /AA)
135 Park Building
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu (%20employment@utah.edu) or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
