Job Information

University of Utah PS Medical Outreach Case Mgr in Salt Lake City, Utah


Open Date

Requisition Number PRN36064B

Job Title PS Medical Outreach Case Mgr

Working Title PS Medical Outreach Case Mgr

Job Grade D

FLSA Code Administrative

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area U of U Health - Academics

Department 00235 - Infectious Disease

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 31600 to 58400

Close Date

Open Until Filled Yes

Job Summary

Responsible for the coordination of supportive services and patient care in a fast paced multidisciplinary clinical setting. Provides HIV related medical case management aimed at enhancing patient-centered care in coordination with physician and mid-level providers. Assesses and educates patients and medical providers regarding benefits available to patients through pharmaceutical companies and resulting eligible services. Provides assessment, intervention, and stabilization of the patient’s medical and psychosocial care needs via a thorough assessment of needs and a comprehensive service and referral plan. Provides advocacy, support and empowerment to clients as they navigate systems needed to support their ability to maintain access to HIV treatment and wrap around services.


1. Conducts comprehensive assessment of psychosocial and medical care needs of patients.

2. Develops individual treatment plans through collaboration with the patient, medical providers, and community services with objective of creating stability and removing barriers to ongoing medical care.

3. Provides information and referrals for community resources to patients including but not limited to housing, transportation , financial assistance, food, clothing, legal, mental health and substance abuse treatment.

4. Assesses and discusses funding issues with patient, family, and health care providers to enhance cost-effective utilization of services and quality of care as well as negotiating with third-party entities to obtain authorization for services.

5. Monitors quality of care and provides advocacy to patients in order to insure patient treatment plan goals are appropriate and they are understood and implemented. Routinely assesses patient response to services, while also measuring treatment plan effectiveness and necessity. Also identifies patient needs, including those of an ethical and cultural nature and insures that they are addressed.

6. Provides timely documentation in database and patients’ medical record including interactions, interventions, and community resource contacts and communicates encounters to physicians and mid-level providers.

7. Regularly attends meetings with clinical and community care teams for consultation and coordination of treatment planning needs.

8. Manages care for a specific caseload of clients.

Problem solving. This position performs patient interactions with a confidential manner and provides community resource referrals on emergent and ongoing basis. Critical thinking skills are utilized to determine appropriate level of intervention and develop treatment plans which prioritize patient needs. Crisis intervention skills are utilized to defuse and assist individuals coping with traumatic situations.

This position develops knowledge of relevant community resource agencies and services for patient referral needs.

The knowledge of medical and psychosocial issues impact on individuals at risk for HIV is needed.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee assigned to the job.

Minimum Qualifications

Bachelor’s degree in human or social services or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated human relations and effective communication skills also required.

Fluency in the Spanish language is preferred.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


SSW licensure, or Bachelor in Social Work, or Bachelor of Science in Nursing, or Bachelor in Health or Human Services strongly preferred. Experience working with high-acuity, complex patients including people suffering from chronic disease, mental illness, drug addiction and chronic homelessness. Reliable transportation. Fluency in Spanish.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.