Job Information

University of Utah PS Guest Relations Specialist in Salt Lake City, Utah


Open Date

Requisition Number PRN30811B

Job Title PS Guest Relations Specialist

Working Title PS Guest Relations Specialist

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area U of U Health - Academics

Department 00865 - Psychiatry - Adult Clinical

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $13 - $17

Close Date

Open Until Filled No

Job Summary


Provides and exceptional patient experience by delivering a high level of service to every patient, every time. This includes greeting and directing patients to correct destinations.

Anticipates the needs of our patients and guests then responds in an accurate and timely manner to achieve exceptional customer satisfaction with their visit.

Handles all interactions with the highest level of hospitality and professionalism; accommodating special request whenever possible and resolves patient concerns.

Acts as a liaison between patients, guests, back office staff and providers.

Assists patients with automated medical record access, registration and scheduling process as needed.

Trouble shoots any technical problems within the front office flow.

Completes with 90% accuracy all established and new patient registrations by reviewing accounts and other compliance-related documents.

Verifies patient benefits and eligibility when needed.

Prepares any necessary paperwork for patient visit.

Collects all necessary co-pays, deductibles, and coinsurance as needed.

Reconciles against daily charge and cash reports.

Responds to telephone calls and correspondence regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to appropriate individual for resolution.

Inventory management and maintenance.

Acts as a lead for Volunteers.

Performs other duties as required.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Excellent communication and interpersonal skills. High level of ownership, accountability and initiative Strong organizational and follow through skills. Highly motivated with attention to detail and the ability to work efficiently and independently. Technically strong and willing to learn new applications and software. Must have an excellent demeanor and present themselves in an exceptional, mature and professional manner. Demonstrates a passion for providing excellent customer service.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.