University of Utah PS Coordinator, Scheduling in Salt Lake City, Utah
Open Date 03/22/2019
Requisition Number PRN19989B
Job Title PS Coordinator, Scheduling
Working Title PS Coordinator, Scheduling
Job Grade C
FLSA Code Nonexempt
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Work Schedule Summary
weekdays 7:00 AM – 4:00 PM
VP Area U of U Health - Academics
Department 00907 - Cardiothoracic Pediatric Devel
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 16.00 - 19.00
Open Until Filled Yes
Pediatric Cardiothoracic Surgery has an immediate opening for a Scheduling Coordinator. The scheduler will answer phones and triage patient concerns in a fast-paced, team environment making a difference for patients in an outpatient care unit by providing excellent customer services, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.
1. Answer and triage a high volume of incoming calls from parents, physicians, pharmacies, labs, etc.
2. Quickly and effectively switch between calls and other assigned tasks.
3. Schedule and register patients in iCentra including complex coordination of various specialties and testing.
4. Correspond via email, phone and Electronic Medical Records with department physicians and staff.
5. Maintain and utilize organized work lists, including reminder calls, wait lists, referrals , registration, insurance verification, insurance pre-authorization and filing clinics.
6. Comply with Federal and University privacy guidelines (including HIPAA ) in entering health information into Electronic Medical Records.
7. Perform other related duties as assigned.
This position will have a 6 month probationary period. Throughout the probationary period, employment is at will and employees can be released for business reasons substantiated by the hiring department, subject to review and approval by University Human Resources Management.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Three years of experience working in an office or clinic, with an emphasis in scheduling, or a related area, or equivalency; and demonstrated effective communication, human relations, and computer skills required. Some areas of assignment require completion of a medical terminology course, certification related to specific area, and/or additional years of related experience.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Familiarity with Microsoft Office and ability to navigate four to eight concurrent computer programs effectively.
Typing speed of 40 WPM or more
Experience with Electronic Medical Records systems and medical terminology strongly preferred.
Fluent Spanish speaking skills.
Experience in medical office scheduling and phone customer services.
Ability to deal well in stressful situations in a high functioning office.
Type Benefited Staff
Special Instructions Summary
The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: firstname.lastname@example.org or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: email@example.com .
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.