University of Utah Program Assistant in Salt Lake City, Utah


Open Date 12/20/2017

Requisition Number PRN15974B

Job Title Program Assistant

Working Title Program Assistant

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area U of U Health - Academics

Department 00235 - Infectious Disease

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.02 to 20.00

Close Date

Open Until Filled Yes

Job Summary

Looking to fill 2 slots in February and 1 slot in April

The University of Utah Infectious Diseases Division seeks a Benefits & Eligibility Specialist to work closely with the Ryan White Part B Program.

Providing support and assists to the insurance, benefits and eligibility needs of the clinic as well as determining eligibility needs associated with the Ryan White Program. Working in an interdisciplinary team including medical outreach case management, medical providers and supportive staff to provide the best care possible to clinic patients. Other administrative tasks will be assigned as needed.


1. Meets directly with patients in a clinical setting to assist in insurance and program enrollment, Ryan White and other insurance coverage questions, verifies benefits, assess and completes Ryan White applications and re-certifications.

2. Assures above paperwork is complete and free of errors as well as follows all program policy and procedure.

3. Assists in coordinating, reviewing, scanning, sending, archiving, organizing, documenting and recording bi-yearly re-certifications for Ryan White clients.

4. Assists in maintaining a relationship and communication with outside entities such as insurance companies,UAF, and the Utah Department of Health (UDOH).

5. Assists in coordination of reviewing applications for dental services in conjunction withUDOH.

6. Assists in maintaining data in spreadsheets to document patient enrollment progress in Ryan White, insurance, and re-certification in a detail oriented manor.

7. Assists in maintaining up to date information in patients’ charts for the use of providers and case managers to quickly assess patient needs.

8. Calls insurance companies to obtain benefit and pharmacy details for patient and provider use.

9. Assists in complex problem solving; finding the best insurance option for each patient’s needs depending on their situation and healthcare needs (Marketplace enrollment vs direct enrollment vs employer coverage vsCOBRAvs Ryan White enrollment).

10. Documents in patient charts each patient interaction in a professional and timely manner.

11. May track and report on current trends to determine future program needs.

12. May provide program specific training.

13. Other duties as assigned.

Problem Solving

Incumbents in this position are expected to be familiar with the department’s policies and procedures and have working knowledge of University and department organizations and procedures in order to answer and assist staff and visitors.

• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Associate’s degree in a related field, or equivalency, plus two years of related experience required; ability to use logic and reasoning to prioritize tasks; computer skills including word processing, spreadsheet software, and/or database software preferred; demonstrated human relation and effective communication skills also required.

Bachelor’s degree in a related field may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Prior work or experience with the marketplace /ACA.

1) Spanish Speaking

2) Understanding of Medical Insurance/terminology

3) strong sense of organization

4) prior experience with Epic

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.