Details
Open Date 11/10/2023
Requisition Number PRN14334N
Job Title Program Assistant
Working Title Program Assistant
Job Grade C
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Type Non Benefited Staff / Student
Temporary?
Standard Hours per Week 19
Full Time or Part Time? Part Time
Shift Day
Work Schedule Summary
Typical hours within the period Monday-Friday 9:00 am-5:00 pm
Is this a work study job? No
VP Area President
Department 00334 - PBS Utah
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 12.02 to 21.63
Close Date
Job Summary
Provide excellent customer service to viewers calling in to inquire about programming. Specialize in in PBS Utah’s Passport streaming service technical support. Promptly answer phones and respond to emails/mail. Utilize database to access and update member accounts, enter donations and pull reports. Troubleshoot programming issues and record all program feedback and comments. Assist in processing incoming and outgoing mailings to members. Work within the membership team to assist in fundraising activities.
Recognized as one of the leading public television stations in the country, PBS Utah is committed to serving the Utah community through diverse local productions, K-12 educational programs, and community engagement. PBS Utah works to provide the people of Utah and surrounding areas with relevant programming and services while upholding core values of integrity, fairness, independence, education, and innovation.
This candidate should have a commitment to the core values of PBS Utah and have the ability to be mindful of the diverse voices and lived experiences in our community that that broaden perceptions and find common ground.
Both on campus and remote work will be part of this job position.
Responsibilities
Department Specific Qualifications:
· Data entry and customer service experience.
· High level of professional courtesy and communication skills
· Ability to use time and resources effectively and efficiently
· Lifting up to 30 lb, carting up to 200 lb
Job Responsibilities:
Maintaining monthly viewer log, knowledgeable about programs and schedule, work closely with programming department to troubleshoot reception and/or technical issues, respond to all inquiries within membership department, provide excellent customer service to viewers and promptly respond to emails/mail on a daily basis.
• Maintain monthly viewer log and be knowledgeable about PBS Utah programs and schedule.
• Provide support and assistance to the PBS Utah Membership office by processing, maintaining, and updating member donations and records.
• Maintain a high level of data integrity within PBS Utah’s development database.
• Work closely with membership clerks to handle other responsibilities within the membership department.
• Consistently produce neat, thorough, complete, and accurate work.
• Be prompt and consistent with attendance, punctuality, and assignment completion.
• Display professionalism, honesty, enthusiasm, and dedication.
• Support the goals and mission of the department and organization.
• This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Associate’s degree in a related field or equivalency (one year of education can be substituted for two years of related work experience) required. Two years of related experience, ability to use logic and reasoning to prioritize tasks, expertise using MS Office software, and demonstrated human relation and effective communication skills also required. Database experience preferred. Bachelor’s degree in a related field may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Database experience preferred.
Spanish language skills preferred.
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action ( OEO /AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu (%20employment@utah.edu) or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
