Job Information

University of Utah Health Program Assistant - HMHI Crisis services, MCOT Dispatch in Salt Lake City, Utah

Overview

The Mobile Crisis Outreach Team (MCOT) Program Assistant Dispatcher is responsible for the coordination of MCOT services by acting as the interface between various service lines within the Crisis department. This is a fast-paced position which requires attention to detail, and the ability to remain calm under stressful conditions.

Qualified candidates must have:

  • A completed Associate's degree in a related field, or equivalency.

  • Two years of related paid work experience.

Department/Program Overview:

The HMHI Crisis Team and Warm Line and are part of the Huntsman Mental Health Institute (HMHI) Free Community Crisis Response Program. HMHI has teamed up with Salt Lake County and OptumHealth SLCo to provide free crisis response and hospital diversion programs that aim to keep all our family members, friends, and neighbors safe. The community crisis service programs are designed to provide community members with a full range of options to help solve the crisis in the best setting possible.

The Mobile Crisis Outreach Team (MCOT) is dispatched by the crisis response team to provide professional clinical services to those in need during a crisis event.

Find out more about our program by visiting us online:https://healthcare.utah.edu/hmhi/programs/crisis-diversion/

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

It's been a winning 11 years...

For the sixth year running in 2020, University of Utah Hospital is ranked the No. 1 hospital in Utah, and in the Salt Lake City metro area, by U.S. News & World Report.

University of Utah Health was also ranked as one of America’s Best Large Employers by Forbes in 2018 and again in 2019 , and is the only health care provider from the state of Utah to receive the designation.

University of Utah Health credits its employees for its national ranking as a Top 10 Academic Medical Center for quality and safety for 11 consecutive years!

In addition to its placement on the top 10 list, U of U Health also ranked 2nd in Vizient’s Ambulatory Care Quality and Accountability Awards in 2020. This is the sixth year in a row the U has ranked in the top five in this category.

And according to Becker's Hospital Review, analysis on ranking and award agencies for excellence in clinical care, patient outcomes, and staff and physician satisfaction, University of Utah Hospital has been ranked among the top 100 great hospitals in America four years in a row.

In 2019, the Huntsman Family announced a commitment of $150 million to UNI to establish the Huntsman Mental Health Institute. The institute is expected to become a nationally-recognized leader in research, care, education and community outreach—and a model for other states to follow.

In our 2020 employee engagement survey results:

• 99% of our employees were proud to tell people they work here!

• 99% of our employees would recommend us to family and friends who need care!

• 98% of our employees would recommend this as a good place to work!

These are fantastic statistics on their own, and are more than 30 percentage points higher than the national average. And OUR PEOPLE are the reason for these remarkable figures.

Not surprisingly, health care organizations with higher levels of staff engagement also have higher patient satisfaction scores, better staff retention, and a stronger culture of safety. It’s a great place to work and live, and the nation is taking note!

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Responsibilities

  • Assists with program planning and implementation.

  • Compiles, sorts, and organizes data for entry into a database, distributes program information, and conducts program research.

  • Answers telephones and gives information to callers, takes messages, or transfers calls to appropriate individuals.

  • Greets visitors and communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.

  • Responds to queries from and coordinates activities with other departments, the community, and program partners.

  • Assists in the creation and distribution of program materials, forms, and general correspondence.

  • May track and report on current trends to determine future program needs.

  • May provide program specific training.

Knowledge / Skills / Abilities

  • Demonstrated potential ability to perform the essential functions as outlined above.

  • Demonstrated effective communication and human relation skills.

  • Demonstrated ability to use logic and reasoning to prioritize tasks.

  • Demonstrated computer skills including word processing, spreadsheet software and database software.

  • Knowledge of department's policies and procedures.

Qualifications

Qualifications Required

  • Associate's degree in a related field, or equivalency.

  • Two years of related experience.

Qualifications (Preferred)

Preferred

  • Bachelor's degree in a related field.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Heath Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted atoeo.utah.edu/

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: careers@hsc.utah.edu

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 54889
Reg/Temp Regular
Employment Type Full-Time
Shift Evening
Work Schedule Sun-Wed 1600-0200
Location Name 525 Plaza
Patient Care? No
City Salt Lake City
State UT
Department HMH ENT 93F CRISIS LINE
Category Behavioral Health