University of Utah Pediatric Specialty Scheduler in Salt Lake City, Utah
Open Date 09/24/2018
Requisition Number PRN18445B
Job Title Outpatient Services Specialist
Working Title Pediatric Specialty Scheduler
Job Grade UGR
FLSA Code Nonexempt
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Work Schedule Summary
Monday – Friday, 8:00 am – 5:00 pm
VP Area U of U Health - Academics
Department 01101 - Pediatric Clinical Enterprise
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $13.03 - $20.84
Open Until Filled Yes
The Division of Pediatric Clinical Enterprise at the University of Utah School of Medicine has an immediate opening for a Pediatric Specialty Scheduler. The Pediatric Specialty Scheduler will answer phones and triage patient concerns in a fast-paced, team environment. Makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.
This position is housed in a call center, separate from clinic locations.
1.Answer and triage a high volume of incoming calls from parents, physicians, pharmacies, labs, etc.
2.Quickly and effectively switch between calls and other assigned tasks.
3.Schedule and register patients in iCentra for multiple divisions in the Department of Pediatrics, including complex coordination of various specialties and testing.
4.Correspond via email, phone, and Electronic Medical Records with department physicians and staff.
5.Maintain and utilize organized work lists, including reminder calls, wait lists, referrals, registration, insurance verification, and filling clinics.
6.Comply with Federal and University privacy guidelines (includingHIPAA) in entering health information into Electronic Medical Records.
7.Perform other related duties as assigned.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency that may be required:
Nearly Continuously: Office environment.
Seldom: Infectious disease, oils ( there is air or skin exposure to oils or other cutting fluids ).
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, standing, sitting.
Seldom: Bending, reaching overhead.
One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.
Experience withICD-9 andCPT4 coding may be preferred.
One year experience in patient registration, admitting or related work may be preferred.
Care is appropriate to the population served
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
•Familiarity with Microsoft Office and ability to navigate four to eight concurrent computer programs effectively
•Typing speed of 40WPMor more
•Experience in medical office scheduling and phone customer service
•Fluent Spanish speaking skills
•Experience with Electronic Medical Record system(s) and medical terminology strongly preferred
•Ability to use ten-key by touch
Type Benefited Staff
Special Instructions Summary
The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: firstname.lastname@example.org or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: email@example.com .
The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.
This position may require the successful completion of a criminal background check and/or drug screen.
We protect our patients, coworkers, and community by requiring all patient care employees to be immunized according to CDC standards. All patient care employees must receive the following vaccinations:
•Hepatitis B for some jobs
Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.