Job Information

University of Utah Health Patient Placement Specialist - Weekend Days in SALT LAKE CITY, Utah


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position completes patient interviews in order to accurately identify patients, collect demographics and insurance information. The incumbent may collect patient responsibility payments. The position routinely works with clinicians and physicians. This position is not responsible for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.


  • Coordinates placement and admissions of patients into the hospital.

  • Coordinates inter-facility transfers, admissions, and discharges.

  • Collaborates with clinicians and other departments to provide an exceptional patient experience and optimize patient flow within the organization.

  • Collaborates with the Nursing Supervisors in establishing plans to support the hospital and prevent Divert Status.

  • Prioritizes patient placement according to medical necessity, current location, room availability, and the current needs of the hospital. This may include 1:1 staffing needs, patients requiring private rooms, placement of VIP's, prisoners, etc.

  • Assists with daily bed huddle and capturing real time demand information from nursing units.

  • Reports and tasks to assist with meeting patient safety regulations, compliance, and billing.

  • Responsible for system reports and WQs to create surgical and medical accounts for incoming patients.

  • Works in multiple electronic systems for financial and clinical operations of patient flow and admissions.

  • Supports Labor and Delivery with admissions and registrations of outside facility direct admit mothers and babies.

  • Works with case management and the nursing units to ensure correct billing patient class and accommodation codes.

  • Gathers comprehensive patient information, enters it into computer system, and verifies the accuracy of data. This may include documenting conversations with various internal and external departments or agencies to ensure proper follow-up within other departments.

  • Updates patient demographics and registration information as needed.

  • Responsible for nightly census reconciliation.

  • May be responsible for assisting with system down times on the weekend if scheduled and all unscheduled down times for the organization.

Knowledge / Skills / Abilities

  • Demonstrates ability to prioritize and manage a large workload in a stressful environment.

  • Critical thinking and problem solving skills.

  • Strong customer service skills.

  • Flexibility in hours worked in a multi-shift 24/7 department.

  • Ability to navigate between multiple computer systems.

  • Demonstrated potential ability to perform the essential functions as outlined above.

  • Demonstrated human relations and effective verbal/written communication skills.

  • Demonstrated ability to handle multiple tasks and work under stressful conditions.

  • Demonstrated efficient computer skills.


Qualifications Required

  • This is an entry level position.

Qualifications (Preferred)


  • Completion of a Medical Terminology course.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Color Determination, Far Vision, Lifting, Listening, Near Vision, Pulling and/or Pushing, Sitting, Speaking, Standing, Stooping and Crouching

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Heath Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted

For more information:

To inquire about this posting, email:

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 54666
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Friday-Monday 0700-1700
Location Name Huntsman Mental Health Institute (HMHI)
Patient Care? No
State UT
Category Customer Service