University of Utah Health Patient Admission Representative - UNI, Full-Time Weekend Nights in SALT LAKE CITY, Utah
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for a variety of functions during the admission process of the revenue cycle. The incumbent completes patient interviews in order to accurately identify patients, and collect demographics and insurance information. The incumbent may collect patient responsibility payments. The position routinely works with clinicians and physicians.
This position is not responsible for providing care to patients.
Interviews patients to obtain correct patient identification, demographic information, and revenue cycle activities in accordance with hospital policies and procedures.
Registers patients according to state and federal regulations, including assuring accurate admission class.
Completes basic compliance counseling with patients during registration, including discussion of HIPAA regulations and important messages from Medicare and Medicare coverage, including Part D.
Assists patients with questions about financial arrangements, billing and other financial policies, or refers patient to appropriate assistance.
Identifies and collects patient financial responsibility, when appropriate.
Completes reports and work queues, as assigned.
Completes bedside registrations, as needed.
Schedules, registers and arrives appointments for various ancillary services.
Corrects and edits registration errors to ensure proper billing.
Collaborates with clinicians and other departments to provide an exceptional patient experience at University of Utah Health.
Knowledge / Skills / Abilities
Demonstrated ability to prioritize and manage a large workload in stressful situations.
Demonstrated critical thinking, human relations and verbal and written communication skills.
Ability to quickly navigate through various hospital software applications.
Strong customer service skills.
Ability to discuss financial and insurance issues with patients and request payment when appropriate.
- Associate's degree in a health care related field, or the equivalency.
Bilingual language (Spanish) skills.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Lifting, Listening, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking
Requisition Number 32327
Employment Type Full-Time
Work Schedule Graveyards Fri, Sat, Sun 10:00 pm - 8:00 am
Location Name Univ Neuropsychiatric Inst
Patient Care? No
City SALT LAKE CITY
Department UNI CST 93F REG & FIN COUNSEL
Category Clerical / Office Support
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.