University of Utah Outpatient Services Specialist in Salt Lake City, Utah


Open Date 07/10/2018

Requisition Number PRN17762B

Job Title Outpatient Services Specialist

Working Title Outpatient Services Specialist

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary


VP Area U of U Health - Academics

Department 00913 - Pediatric Surgery Development

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.01 - 21.63

Close Date

Open Until Filled Yes

Job Summary

This is a full time position in a Pediatric General Surgery clinic. We have two locations – Primary Children’s Hospital (main campus) and an extension of Primary Children’s Hospital located at Riverton on Mondays and Fridays. If hired, you would be required to rotate occasionally out to Riverton on Mondays and Fridays.

This position integrates Medical Assistant skills such as taking vitals, rooming patients, entering patient information into Medical Record charts and assisting surgeons as needed with patients from time to time along with Medical Secretary duties such as answering phones, making clinic appointments, reviewing schedules, faxing, taking copayments and scanning medical records into the patient’s chart.

The Pediatric General Surgery clinic is a high pace, busy clinic that sees a verity of patients which requires attention to detail, triaging, staying calm to assist parents over the phone and in person and evaluate the urgency of the need to give exceptional patient care.

If hired, you will be the main person patients interact with over the phone and in person. You will be required to do a verity of tasks to help the flow of clinic, protect the surgeon’s time and assist with patient care.

As a patient-focused organization, the University of Utah Health Sciences exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. The Health Sciences Center seeks faculty and staff who are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.


1.Performs as the principal Medical Assistant in the clinic. Leads and assist Medical Secretaries with triaging and rooming patients.

2.Maintains and ensures all clinic rooms are properly stocked, supplies are ordered, rooms are properly cleaned after each visit and communicates with the providers on patient’s needs.

3.Review faxes to ensure all orders are properly distributed to nurses, providers and Medical Secretaries.

4.Reviews clinics ahead of time to ensure all orders and imaging are properly scheduled prior to the patient’s visits.

5.Verify communication with providers has occurred and complete regarding patients prior to the patient’s visit.

6.Review clinical protocols with manager throughout the year to ensure safety is upheld for patients and clinical staff.

7.Advocates for efficient clinical work flow which may include patient coordination/rescheduling, daily schedule review, team huddles and pre-visit planning with the provider, nurses and manager.

8.Serves as a primary preceptor for new staff as needed.

9.Provides ongoing support and mentoring for all clinical staff.

10.May coordinate referrals and obtain pro-authorizations from insurances companies for procedures and treatment.

11.Will have to complete patient registration, assists patients with co-pays and account balances and reconcile daily cash reports.

12.Will have to perform other administrative/secretarial duties, projects and committee assignments as assigned.

13.Attend and complete mandatory trainings including, infection control safety,CPR, equipment usage and procedures according to the hospital and department policies.

14.Prepare patients for examinations and diagnostic procedures according to clinical procedures such as recording temperatures, pulse rate, blood pressure and responses to standardized medical history questions on patients ranging from 0 – 18 years of age. Must be familiar with pediatric rates on all vital signs.

15.Report all observed patient concerns and changes in condition to a licensed staff member. This includes over the phone and in person.

16.Be able to perform additional skills such as suture removal.

17.Be willing to learn new skills that fall under your license that will support our patient population.

18.Acts as a chaperone for health care providers during patient examination as requested and assists with procedures.

19.Monitors and cleans assigned patient examination rooms, unit areas and unit equipment reporting outdated supplies, stock levels and restock set levels of items and necessary equipment repairs.

20.Assists in routine clerical functions such as filing of medical information in patient’s records, locating and compiling department charts, obtaining medical records from other providers and entering charges for billing purposes.

21.May perform other duties based on department assigned.

22.May assist patient and family education by providing educational material and general health information using the Electronic Medical Record.

23.Conducts quality assurance testing prior to solution deployment to ensure functionality is working as designed.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency that may be required:

Nearly Continuously: Office environment.

Seldom: Infectious disease, oils ( there is air or skin exposure to oils or other cutting fluids ).

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking, standing, sitting.

Seldom: Bending, reaching overhead.

Minimum Qualifications

One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Experience withICD-9 andCPT4 coding may be preferred.

One year experience in patient registration, admitting or related work may be preferred.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Pediatric Surgery is seeking someone with a positive attitude, good work ethic, willing to learn new things, ability to multi-task and with strong computer skills. Experience working with patients, medical charting experience and Meaningful Use knowledge.

Also preferred:

Knowledgeable inEPIC, Help2 and iCentra EMRs

Speaks fluent Spanish

Certified as a Medical Spanish Interpreter

Problem Solving:

Demonstrated leadership, critical thinking, problem solving, and decision making skills are essential to the position in order to prioritize patient flow and the needs of the clinic, and assist providers by providing patient care under the supervision of a licensed clinician.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.

We protect our patients, coworkers, and community by requiring all patient care employees to be immunized according to CDC standards. All patient care employees must receive the following vaccinations:




•2-step TB

•Annual Influenza

•Hepatitis B for some jobs

Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.