University of Utah Outpatient Services Specialist in Salt Lake City, Utah


Open Date 12/04/2018

Requisition Number PRN19098B

Job Title Outpatient Services Specialist

Working Title Outpatient Services Specialist

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday through Friday 8am to 5pm. Schedule can may vary due to clinic needs – start at 7:30 or end at 5:30.

May work at the School of Dentistry Clinic, Clinic 7 in the University Hospital or Greenwood Clinic.

VP Area U of U Health - Academics

Department 01478 - SOD - EDUCATION

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.02 to 21.63

Close Date

Open Until Filled Yes

Job Summary

The Outpatient Services Specialist provides excellent customer service and support to the School of Dentistry faculty, residents, students, and staff. This position serves as a member of our front desk reception team by performing patient scheduling, registration duties, and other administrative tasks as deemed necessary. The Outpatient Services Specialist will work in a fast-paced, team environment.

As a patient-focused organization, the University of Utah Health Sciences exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. The Health Sciences Center seeks faculty and staff who are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.


Essential Functions

1. Functions as primary liaison between providers and their patients including: scheduling and confirming appointments; responding to patient calls by evaluating the nature and urgency and returning calls for the providers; and coordinating multiple appointments with other dentists and/or services.

2. Assists with the preparation and smooth operation of the clinic by greeting, checking in, and registering clinic patients; answering patient questions regarding policies, co- payments, fee schedules, etc.; and obtaining dental insurance information and entering it into Epic.

3. Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Dentrix.

4. Completes initial patient billing process such as reconciling procedure codes in Dentrix and ensuring charges are entered into Epic.

5. Performs daily maintenance tasks such as filing, scanning, copying, answering phones, and appointment request forms.

6. Assists in the checking-out of patients, collecting payments, and verifying dental insurance information.

7. Assists in all administrative functions of the clinic.

8. Assists in the orientation, education, and training of dental students on clinic procedures and protocols.

9. Adheres to standards set byOSHA,HIPAA,FERPA,CODA, and other standards set by the department.

10.Participates and contributes in committees and discussions regarding clinic operations, materials, protocols, and/or quality assurance.

Problem Solving

This position requires daily problem solving skills and multi-tasking. Must be able to maintain professional demeanor in stressful or difficult situations.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Employees may be required to assist in other areas of the clinic as needed.

Work Environment and Level of Frequency that may be required:

Nearly Continuously: Office environment.

Seldom: Infectious disease, oils (there is no air or skin exposure to oils or other cutting fluids).

Physical Requirements and Level of Frequency that may be required:

Nearly Continuously: Hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking, standing, sitting.

Seldom: Bending, reaching overhead.

Minimum Qualifications

One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Experience withICD-9 andCPT4 coding may be preferred.

One year experience in patient registration, admitting or related work may be preferred.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


The School of Dentistry is seeking detail-oriented, high-performing individuals who love to learn while providing excellent patient care.

Dental office experience preferred

Dentrix and Epic experience preferred

Bilingual in Spanish preferred

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.

We protect our patients, coworkers, and community by requiring all patient care employees to be immunized according to CDC standards. All patient care employees must receive the following vaccinations:




•2-step TB

•Annual Influenza

•Hepatitis B for some jobs

Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.