University of Utah Outpatient Services Specialist in Salt Lake City, Utah


Open Date 12/17/2018

Requisition Number PRN19197B

Job Title Outpatient Services Specialist

Working Title Outpatient Services Specialist

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Availability Monday – Friday, 8:00 am – 5:00 pm. Regular and punctual attendance is required.

VP Area U of U Health - Academics

Department 01101 - Pediatric Clinical Enterprise

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $13.02 - $18.88 per hour

Close Date

Open Until Filled Yes

Job Summary

The Department of Pediatrics at the University of Utah School of Medicine has an immediate opening for an Outpatient Services Specialist. The incumbent makes a difference for patients and their families in outpatient care clinics at Primary Children’s Hospital by maximizing efficiency through facilitating and ensuring the accuracy of the information flow between medical staff and subspecialty divisions.

The Outpatient Services Specialist schedules patients for pediatric subspecialty clinics, triaging patient concerns in a fast-paced team environment; and processes patient referrals. If you are passionate about caring for children and caring for their future, we invite you to consider this opportunity.

This position is housed in a call center, separate from clinic locations.

The University of Utah offers a comprehensive benefits package and competitive salary commensurate with experience. Current benefit information can be reviewed at


Patient Scheduling

1.Answers and triages a high volume of incoming calls from parents, physicians, pharmacies, labs, etc.

2.Quickly and effectively switches between calls and other assigned tasks.

3.Schedules and registers patients for multiple subspecialty clinics in the Department of Pediatrics, including complex coordination of various specialties and testing.

4.Contacts patients for rescheduling, missed appointments and appointment reminders.

5.Corresponds with physicians and staff via email, phone, and electronic medical records.

6.Maintains and utilizes organized work lists, including reminder calls, wait lists, referrals, registration, insurance verification, and filling clinics.

7.Communicates with patients/parents in a confidential, professional manner using empathy, tact and diplomacy.

8.Complies with Federal and University privacy guidelines, includingHIPAA, in entering health information into electronic medical records.

9.Performs other scheduling related duties as assigned.

Referral Processing

1.Verifies patient registration by obtaining current patient demographics and insurance information. Schedules patient appointments related to referrals.

2.Enters referrals into electronic medical records for tracking and reporting purposes.

3.Reviews and verifies communications that have been received and/or delivered for entered referrals.

4.Obtains records for upcoming patient appointments.

5.Performs other referral related duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency that may be required:

Nearly Continuously: Office environment.

Seldom: Infectious disease, oils ( there is air or skin exposure to oils or other cutting fluids ).

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking, standing, sitting.

Seldom: Bending, reaching overhead.

Minimum Qualifications

One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Experience withICD-9 andCPT4 coding may be preferred.

One year experience in patient registration, admitting or related work may be preferred.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


•Experience with Electronic Medical Record system(s) and medical terminology

•Scheduling and phone customer service experience in medical office

•One year experience in patient registration, admitting or related work

•Familiarity with Microsoft Office and ability to navigate four to eight concurrent computer programs effectively

•Typing speed of 40WPMor more

•Ability to use ten-key by touch

•Fluent Spanish speaking skills

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.

We protect our patients, coworkers, and community by requiring all patient care employees to be immunized according to CDC standards. All patient care employees must receive the following vaccinations:




•2-step TB

•Annual Influenza

•Hepatitis B for some jobs

Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.