University of Utah Health Outpatient Services Specialist- Full & Part Time in SALT LAKE CITY, Utah


Are you looking to join the University of Utah Health team? We are looking for new members to join our Outpatient Services Specialist Team in a variety of locations.

About the position:

Typically the schedule is between 8am-5pm Monday-Friday, but can vary by location. As an entry level position the pay starts at $12.97 and goes up on applicable experience! Our Health and Dental benefits start day 1!! We also offer Retirement, PTO, Tuitiond Reduction, Free UTA Trax, and more!

What we are looking for:

Exceptional Customer Service experience (face to face or by phone). Willingness to learn. Team player. Passion and enthusiasm to provide the best patient experience!

*For the quickest response to your application, please make sure you resume list work history with start and end dates.*

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA


  • Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.

  • Inputs patient registration information into the computer system which may include gathering demographic information, inputting insurance information, and assigning guarantor accounts.

  • Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.

  • Prepares paperwork for patient visits.

  • Communicates with patients in a confidential, professional manner using tact and diplomacy.

  • Notifies patients of co-pays, deductibles, and co-insurances, and collects co-payments, as appropriate

  • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.

  • Answers telephones then screens and directs patients to the appropriate person.

  • May perform other receptionist duties such as sorting and distributing mail.

Knowledge / Skills / Abilities

  • Demonstrated potential ability to perform the essential functions of the job as outlined above.

  • Ability to maintain a professional demeanor in stressful or difficult situations.

  • Ability to provide care appropriate to the patient demographic served.

  • Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.

  • Demonstrated basic computer skills.




  • One year of office experience, customer service experience, or equivalency.

Qualifications (Preferred)


  • Experience with Epic, ICD- 9 and CPT 4 coding.

  • Some departments may require the completion of the hospital provided medical terminology course within the first year of employment.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Color Determination, Far Vision, Lifting, Listening, Near Vision, Reaching, Sitting, Speaking, Standing, Walking

Requisition Number 30034

Reg/Temp Regular

Employment Type Full-Time

Shift Variable

Work Schedule Hours Available Vary- Please indicate on application your preference

Location Name University of Utah Hospital

Patient Care? No


State UT

Department UOC CST 40A OSS STAFF

Category Customer Service

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.