Job Information

University of Utah Outpatient Services Specialist- Faculty Practice in Salt Lake City, Utah


Open Date 08/26/2022

Requisition Number PRN32038B

Job Title PS Outpatient Svcs. Specialist

Working Title Outpatient Services Specialist- Faculty Practice

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday-Friday, hours may vary due to clinic needs

VP Area U of U Health - Academics

Department 01478 - SOD - EDUCATION

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $16.90-20.45

Close Date

Open Until Filled No

Job Summary

This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and other various departments.

As a member of the School of Dentistry team you are expected to form positive and productive relationships with peers, students and leadership to support the mission, vision, values, and PROMISE standards (\_standards.pdf) of the organization. You are expected to encourage and foster a supportive, anti-racist, equitable, and inclusive environment for our patients, students, faculty, staff, and the communities we serve.


Essential Functions

• Greets and directs patients to their

correct destinations both in person and

over the phone. Anticipates the needs

of the patients and guests then

responds in an accurate and timely


• May be required to utilize, troubleshoot,

and assist patients and family with a

check-in kiosk.

• Schedules patient appointments and

contacts patients for rescheduling,

missed appointments and appointment


• Completes patient admission and

registration process by reviewing

accounts and other compliance-related

documents for completeness and

accuracy. Obtains and documents

missing information required for


• Verifies patient benefits and eligibility,

when needed. Collects all necessary

co-pays, deductibles, and co-

insurance, as needed. Responds to

questions regarding accounts status,

payment arrangements, and concerns.

• Resolves billing or charge disputes or

forwards problem accounts to the

appropriate individual for resolution.

• Reconciles cash against daily charge

and cash reports.

• Monitors patient flow, adjusts

workflows, and notifies the clinical staff

of any pertinent information and


• Acts as a liaison between patients,

guests, back office staff and providers.

• Assists patients with automated

medical record access, as needed.

• Manages inventory and maintenance.

May be required to drive patients from

the hospital to designated locations.

Performs other duties, as required.

Problem Solving

• Demonstrated potential ability to

perform the essential functions of the

job as outlined above.

• Ability to maintain a professional

demeanor in stressful or difficult


• Ability to provide care appropriate to the

patient demographic served.

• Ability to display active listening and

verbalize empathy while developing

relationships with patients, guests and


• Ability to communicate with patients in

a confidential, professional manner

using tact and diplomacy.

• Ability to assess data regarding the

patient’s status and provide care, as

detailed in the department’s policies and

procedures manual.

• Demonstrated excellent

communication, interpersonal,

organizational and follow-through skills.

• Ability to be highly motivated and pay

attention to detail with a passion to

provide excellent customer service in a

fast paced environment.

• Ability to work efficiently and


• Demonstrated computer skills and an

ability and willingness to learn new

applications and software, procedures

and processes.

• Ability to assimilate data from various


• Demonstrated knowledge of HIPAA

regulations to ensure that patient

information is guarded and respected.

• Ability to navigate a facility with multiple

providers and services.

Minimum Qualifications

• One year of office experience, customer

service experience, or the equivalency.

• Current, valid Utah driver’s license at

time of hire may be required in some


This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.


Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.