University of Utah Health Outpatient Services Specialist- Call Center in Salt Lake City, Utah
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
This position makes a difference for patients in an outpatient care unit by maximizing efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. The incumbent also provides administrative input regarding the internal operation of the department.
Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
Inputs patient registration information into the computer system which may include gathering demographic information, inputting insurance information, and assigning guarantor accounts.
Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
Prepares paperwork for patient visits.
Communicates with patients in a confidential, professional manner using tact and diplomacy.
Notifies patients of co-pays, deductibles, and co-insurances, and collects co-payments, as appropriate.
Reconciles cash against daily charge reports.
Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
Answers telephones then screens and directs patients to the appropriate person.
May perform other receptionist duties such as sorting and distributing mail.
Knowledge / Skills / Abilities
Demonstrated potential ability to perform the essential functions of the job as outlined above.
Ability to maintain a professional demeanor in stressful or difficult situations.
Ability to provide care appropriate to the patient demographic served.
Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
Demonstrated basic computer skills.
- One year of office experience, customer service experience, or equivalency.
Experience with Epic, ICD- 9 and CPT 4 coding.
Some departments may require the completion of the hospital provided medical terminology course within the first year of employment.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking
Requisition Number 31036
Employment Type Full-Time
Work Schedule M-F 9AM -5:30PM, occasional Saturday clinics
Location Name Imaging and Neurosciences Center
Patient Care? No
City Salt Lake City
Department UUH OPC 30N INC NEUROLOGY CL
The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.