University of Utah Outpatient Services Front Desk Reception in Salt Lake City, Utah
Open Date 07/24/2018
Requisition Number PRN17871B
Job Title Outpatient Services Specialist
Working Title Outpatient Services Front Desk Reception
Job Grade UGR
FLSA Code Nonexempt
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Work Schedule Summary
Availability Monday through Friday, 6:30 a.m. – 5:30 p.m.
VP Area U of U Health - Academics
Department 01101 - Pediatric Clinical Enterprise
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $13.02 - $20.84
Open Until Filled Yes
The Department of Pediatrics at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist to join our front desk reception team at Primary Children’s Outpatient Services Building. The Outpatient Services Specialist makes a difference for patients in the outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.
1. Completes the patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for the completion of patient registration.
2. Enters corrected or new patient data into iCentra and Tandem systems.
3. Prepares paperwork for patient visit.
4. Communicates with patients, providers and colleagues in a confidential professional manner using tact and diplomacy.
5. Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate; collects co-payments. Reconciles against daily charge reports.
6. Schedules patient appointments. Contacts patients for rescheduling, missed appointments and appointment reminders. Monitors patient flow; adjusts workflow as appropriate and notifies clinical staff.
7. Performs special projects and other clinical support duties as assigned.
Must be able to maintain professional demeanor in stressful or difficult situations.
One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.
Experience withICD-9 andCPT4 coding may be preferred.
One year experience in patient registration, admitting or related work may be preferred.
Care is appropriate to the population served
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Type Benefited Staff
Special Instructions Summary
The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: email@example.com or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: firstname.lastname@example.org .
The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.
This position may require the successful completion of a criminal background check and/or drug screen.
We protect our patients, coworkers, and community by requiring all patient care employees to be immunized according to CDC standards. All patient care employees must receive the following vaccinations:
•Hepatitis B for some jobs
Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.