Job Information

University of Utah Operations Manager, Executive MBA in Salt Lake City, Utah


Open Date 09/06/2023

Requisition Number PRN36300B

Job Title Manager, Student Services

Working Title Operations Manager, Executive MBA

Job Grade E

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday through Friday, with alternating Saturdays required to recruit and support student class days and occasional evenings for recruiting events.

This job is considered “essential.” Therefore, it is required that the employee be on campus, in person.

VP Area Academic Affairs

Department 00033 - Executive Education

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range Commensurate with experience

Close Date

Open Until Filled Yes

Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as an Operations Manager for our top-20 nationally ranked Executive MBA program. As the Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of the program, supporting both faculty and students.


  • Oversee the day-to-day operations of the Executive MBA program, including scheduling, logistics, and administrative tasks.
  • Coordinate with faculty members to ensure timely delivery of course materials and resources.
  • Manage student enrollment, registration, and graduation processes.
  • Collaborate with various departments to ensure seamless coordination of program activities.
  • Develop and implement efficient systems and processes to enhance program operations.
  • Monitor program budgets and expenses, ensuring adherence to financial guidelines.
  • Plan and execute program events like orientation, class day weekends, intensive weeks, graduation, and alumni gatherings.
  • Provide exceptional customer service to students, faculty, and staff, promptly addressing any concerns or issues.
  • Stay updated on industry trends and best practices in Executive MBA program management.

**This job description has been designed to indicate the general nature and level of work employees perform within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).

Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


  • Applicants must be willing to work on alternating Saturdays to attend all class days.
  • Bachelor’s degree in business administration, management, or a related field. A master’s degree is preferred.
  • Proven experience in program or operations management, preferably in an academic or educational setting.
  • Strong organizational and multitasking skills, with the ability to prioritize and meet deadlines.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Knowledge of executive education programs and familiarity with the needs and expectations of executive-level students.
  • Attention to detail and a commitment to delivering high-quality work.
  • Ability to adapt to a fast-paced and dynamic environment.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.