Job Information

University of Utah Operations Director in Salt Lake City, Utah


Open Date 03/01/2023

Requisition Number PRN34015B

Job Title Manager, Operations

Working Title Operations Director

Job Grade G

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Variable

Work Schedule Summary

Primarily normal daytime business hours; some nights and weekends required.

VP Area Academic Affairs

Department 00491 - Kingsbury Hall

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 75000 to 85000

Close Date

Open Until Filled Yes

Job Summary


UtahPresents, a multi-disciplinary presenter at University of Utah, brings diverse artistic and cultural experiences to campus and the region through performances and related programs. UtahPresents’ robust network of partners on and off the campus allows for multidimensional programming that stokes curiosity, creates connections beyond the stage, and enhances cultural vibrancy. The UtahPresents season coincides with the academic year and includes significant educational offerings. As stewards of the iconic Kingsbury Hall, a historic theater seating almost 2,000, UtahPresents provides a valuable and year-round gathering space for community events and campus partners. For more information:


UtahPresents seeks an Operations Director to join its leadership team. Reporting to and working closely with the Executive Director, the Operations Director will oversee logistics for UtahPresents’ programming and all other activity in Kingsbury Hall. UtahPresents currently hosts 20+ performances/events annually in addition to related educational and community outreach programs. Another 30+ rental and campus events take place each year in Kingsbury Hall, ranging from comedy shows to University of Utah convocations to the School of Music’s opera.

With direct supervision of seven full-time staff members and a larger team of part-time and contracted positions, the Operations Director is responsible for all technical production, event, box office, and facility personnel. They regularly interact with other University of Utah departments and external partners including renters, artists, agents, and vendors, among others. Through these relationships, the Operations Director ensures Kingsbury Hall continues to be a valued and well-run gathering place for both campus constituents and the broader community.

The Operations Director contributes to long-range planning, strategic initiatives, and evaluation of major decisions concerning the organization. UtahPresents has a strong foundation to build from and a new Executive Director, creating an exciting moment for an Operations Director to advance the organization from a position of strength. This is a pivotal role and requires someone creative, strategic, organized, hardworking, and resilient. UtahPresents is committed to working in alignment with University of Utah to advance social justice and seeks an Operations Director who is equally committed to advancing diversity, equity, inclusion, and access through and within the performing arts.

The salary range is $75,000 – $85,000 and commensurate with experience. UtahPresents, as part of University of Utah, offers exceptional benefits including health, dental, life, and other types of insurance, retirement plans with a 14.2% employer contribution, generous paid time off, tuition reduction, and more. For additional information on U of U benefits:

This position consistently works from Kingsbury Hall. Hours vary and will include some evenings and weekends.



  1. Oversee operations for all UtahPresents programs and Kingsbury Hall rentals including campus events
  • Collaborate with colleagues across the organization from technical production, box office, and events to community engagement, marketing, and development to ensure the successful planning and execution of UtahPresents programming and other activities in Kingsbury Hall
  • Direct all advance work with artists presented by UtahPresents and other Kingsbury Hall users including scheduling, contracting, travel, hospitality, and more
  • Supervise the scheduling and coordination of Kingsbury Hall spaces and oversee logistics for UtahPresents performances happening off-site
  • Generate and enforce facility usage agreements and settlements with outside renters and campus users of Kingsbury Hall
  • Ensure all UtahPresents programs and Kingsbury Hall events are appropriately staffed and resourced
  • At times, provide hands-on support to production, box office, and event staff and regularly attend UtahPresents/Kingsbury Hall productions
  • Work with Executive Director to ensure all contractual obligations with artists, partners, and renters are met; oversee payments to artists and event settlements
  • Maintain mutually respectful relationships with Kingsbury Hall users, ensuring opportunities to exchange information, communicate objectives, and resolve differences
  1. Manage and empower a full-time team of seven including UtahPresents technical production, event, and box office staff in addition to custodial staff and other contractors
  • Work with Production Manager, Box Office Manager, and Event Managers to ensure UtahPresents events and Kingsbury Hall rentals are adequately staffed
  • Direct the technical production and front of house office areas to ensure high quality event production for all users
  • Oversee the daily work and long-term goals of direct reports; provide mentorship and feedback including through annual performance reviews
  • Provide leadership training and professional development opportunities for operational personnel
  • Foster a team-based culture focused on communication, collaboration, and collegiality
  • Partner with Executive Director to maintain and improve operational functionality of UtahPresents

  • Monitor, assess, and strengthen internal systems, procedures, and timelines

  • Identify and pursue areas where greater efficiency can be achieved including through the implementation of new technologies
  • Prepare and manage departmental and event specific budgets; provide advice regarding organizational budget and financial matters
  • Secure existing and new rental revenue and help generate other resources
  • Develop and oversee preparation of critical reports
  • Supervise maintenance of Kingsbury Hall and necessary facilities and equipment upgrades

  • Work with the University’s Plant Operations department and UtahPresents staff to ensure all maintenance, safety, and accessibility issues are addressed

  • Schedule and provide oversight of repair and maintenance projects
  • Help identify and achieve larger facilities improvement projects

* This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of the position.

Additional requirements to those stated below:

  • Demonstrated understanding of and passion for the performing arts and live entertainment industry
  • Demonstrated knowledge of venue management and operations
  • Experience with show/event contracting, advancing, and execution
  • Fluent in non-profit financial management best practices
  • Excellent interpersonal skills and a track record of developing productive partnerships; strong communication skills, both verbal and written
  • Exceptional customer service skills and experience resolving service-related issues
  • Highly organized and adept at managing multiple projects and relationships simultaneously; attention to detail and follow-through
  • Computer skills, including Microsoft Office and an ability to learn ticketing specific and other software
  • Ability to work within a complex system and coordinate with appropriate departments
  • Analytical skills, good judgment, and sensitivity including with regards to confidential information
  • Flexible, resilient, and excited about embracing challenges
  • A commitment to advancing diversity, equity, inclusion, and access at UtahPresents and within its broader context
  • Ability to work evenings and weekends to support the successful execution of performances and events

Minimum Qualifications

Requires a Bachelor’s degree in a related area of assignment or equivalency (2 years related work experience may be substituted for 1 year of education). Four years of progressively more responsible management experience. Background knowledge of assigned department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.

Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Type Benefited Staff

Special Instructions Summary

Priority application deadline: March 31, 2023

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen. This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.