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University of Utah NPC Outpatient Services Specialist in Salt Lake City, Utah

Details

Open Date 05/09/2019

Requisition Number PRN20661B

Job Title NPC Outpatient Services Specialist

Working Title NPC Outpatient Services Specialist

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 20-40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

7am – 3pm (1 Day) and 10am – 6pm (4 Days) Monday – Friday and Saturdays, as

needed. Schedule may vary during training period.

VP Area U of U Health - Academics

Department 01620 - Chief Wellness Office

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $13-$15 per hour

Close Date

Open Until Filled No

Job Summary

Wellness and Integrative Health at University of Utah Health seeks an Outpatient Services Specialist to provide excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. Provides administrative input regarding the internal operation of the department. Wellness and Integrative Health supports internal and external wellness initiatives.

One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Responsibilities

• Completes patient admission or registration process by reviewing accounts and

other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for completion of the registration.

• Enters corrected or new patient data.

• Schedules patient appointments; contacts patients for rescheduling, missed appointments and appointment reminders.

• Prepares paperwork for patient visit.

• Communicates with patients in a confidential professional manner using tact and diplomacy.

• Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate and collects co-payments.

• Reconciles against daily charge reports.

• Monitors patient flow; adjusts workflow accordingly and notifies the clinical staff.

• Answers telephones and performs other receptionist duties such as sorting and distributing mail.

• Must be able to maintain professional demeanor in stressful or difficult situations.

Minimum Qualifications

One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Experience withICD-9 andCPT4 coding may be preferred.

One year experience in patient registration, admitting or related work may be preferred.

This position is not responsible for providing patient care.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: employment@utah.edu or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: oeo@umail.utah.edu .

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with priorURSservice, may elect to enroll inURSif they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits fromURSare subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.

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