Job Information

University of Utah Membership Assistant in Salt Lake City, Utah


Open Date 01/26/2024

Requisition Number PRN14516N

Job Title Program Assistant

Working Title Membership Assistant

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19 hours/week

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Is this a work study job? No

VP Area President

Department 00340 - Red Butte Garden & Arboretum

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $17.00 - $18.00/hour including a free public transportation pass with employment.

Close Date

Job Summary

Red Butte Garden & Arboretum ( RBGA ) is one of the largest botanical gardens in the Intermountain West and together with the University of Utah, is the State Arboretum of Utah. We are located on 100 acres in the foothills on the eastern edge of the University of Utah campus. The Garden has welcomed guests since 1985 and consists of over 21 acres of developed gardens and five miles of hiking trails winding through an extensive Natural Area. The Garden; which is community-funded; is renowned for its numerous plant collections, display gardens, 524,000 springtime blooming bulbs; including a vast collection of daffodils; gorgeous private event spaces, a world-class outdoor concert series, and award-winning horticulture-based educational programs.

The Membership Assistant is responsible for processing supporting membership operations, including processing all letters and acknowledgements, overseeing membership inbox, and answering phone calls and questions about digital membership cards and member benefits. Coordinating with the Membership Manager, the Membership Assistant oversees donation requests and waivers. Working with the operations team, the membership assistant will support data reconciliation and CRM data quality.

Red Butte Garden is accessible via several bus routes that stop in Research Park and at the University Medical Center, as well as the Trax Red line, followed by a short walk or on-demand university campus shuttle. The campus shuttle offers a direct line to Red Butte Garden via the Sunnyside Route.



  • Processes all letters for memberships and all other department acknowledgements except concert donor club.
  • Oversees membership inbox, answering questions about everything from digital cards to member benefits, such as Home & Gardens subscriptions, reciprocal memberships, etc.
  • Oversee updating membership communications including monthly newsletter, renewals, or events at the guidance of the Membership Manager.
  • Assists in processing incoming gifts for department, with the exception of Concert Club.
  • Primary contact for volunteers working on all acknowledgment letters.
  • Acts as assistant for supply ordering research.
  • Assists in departmental reconciliation process, comparing batches line by line to Unite outputs.
  • Oversees donation requests for nonprofits, including Wellness Pass fee waiver requests. Creates documents for auctions and sends membership info.
  • Enters batched-in memberships for volunteers, staff, and Board Members. Completes processing with the assistance of the Advancement Operations Officer.
  • Assists in running existing queries, updating spreadsheets and various other data hygiene tasks. Cleans up auto-renewal bounce responses.

Minimum Qualifications

Associate’s degree in a related field or equivalency (one year of education can be substituted for two years of related work experience) required. Two years of related experience, ability to use logic and reasoning to prioritize tasks, expertise using MS Office software, and demonstrated human relation and effective communication skills also required. Database experience preferred. Bachelor’s degree in a related field may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


  • Affinity for Red Butte Garden and botany
  • Strong written and verbal communication skills
  • Self-motivated; Ability to generate ideas
  • Team player; Willing and able to collaborate with others
  • Personal investment in the field of Philanthropy
  • Budget-conscious
  • Proficient with Microsoft Office and Outlook
  • Salesforce (Unite)/Altru experience – or willingness and ability to master the use of complex database systems

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.