University of Utah Medical Support Specialist in Salt Lake City, Utah


Open Date 11/19/2018

Requisition Number PRN18982B

Job Title Outpatient Services Specialist

Working Title Medical Support Specialist

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday

VP Area U of U Health - Academics

Department 00848 - Pediatric Administration

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $13.02 - $18.88

Close Date

Open Until Filled Yes

Job Summary

The Medical Support Specialist provides customer service and support to patients who are referred to the University Developmental Assessment Center (UDAC), facilitating efficient delivery of patient care. TheUDACis part of the Department of Pediatrics and provides developmental assessments and diagnosis to children at risk for developmental complications. The Medical Support Specialist completes patient registrations, schedules patient appointments, makes reminder calls, and arrives patients. Under supervision of the health care professional, obtains vitals and growth measurement information, prepares paperwork for patient visits, and prepares assigned patient examination rooms ensuring the room is appropriately stocked. Works closely with theUDACteam to ensure that patients receive continuity and quality service and care by providing an exceptional patient experience. Clinics are held in Salt Lake City and Provo.


1.Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains missing information required for completion of the registration process.

2.Enters corrected and/or new patient data intoEPIC.

3.Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate and collects co-payments.

4.Obtains patient weight, height/length, head circumference, and blood pressure under the supervision of the health care professional. Prepares paperwork for patient visit.

5.Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.

6.Answers telephones and performs other receptionist duties such as sorting and distributing mail.

7.Prepares and cleans assigned patient examination rooms, ensuring rooms are appropriately stocked and that the equipment is operational.

8.May provide educational material and general health information to patients and family members as directed by healthcare provider.

9.May assist with transportation of patients to ancillary departments or inpatient units.

10.Performs other related duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency that may be required:

Nearly Continuously: Office environment.

Seldom: Infectious disease, oils ( there is air or skin exposure to oils or other cutting fluids ).

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking, standing, sitting.

Seldom: Bending, reaching overhead.

Minimum Qualifications

One year of continuous office experience or equivalency; basic computer skills; and successful completion of a medical terminology course provided by the hospital within the first year of employment required. Demonstrated human relation and effective communication skills are also required.

Experience withICD-9 andCPT4 coding may be preferred.

One year experience in patient registration, admitting or related work may be preferred.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


•One year experience in patient registration and/or scheduling and demonstrated proficiency in computer programs, such as EpicCare or other electronic medical record systems.

•Two years of experience in an outpatient, pediatric or primary care clinic.

•Fluency in Spanish

•Effective time management skills and ability to multi-task

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.

To inquire about this posting, email: or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: .

The University is a participating employer with Utah Retirement Systems (“URS”). To be eligible for retirement contributions, you must be hired into a benefit-eligible position. Certain new hires are automatically assigned to the URS retirement plan and other employees with prior URS service, may elect to enroll in the URS within 30 days of hire. Regardless of whether they are hired into a benefit-eligible position or not, individuals who previously retired and are receiving monthly retirement benefits from URS must notify the Benefits Department upon hire. Please contact Utah Retirement Systems at (801)366-7770 or (800)695-4877 or the University’s Benefits Department at (801)581-7447 for information.

This position may require the successful completion of a criminal background check and/or drug screen.

We protect our patients, coworkers, and community by requiring all patient care employees to be immunized according to CDC standards. All patient care employees must receive the following vaccinations:




•2-step TB

•Annual Influenza

•Hepatitis B for some jobs

Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.