University of Utah Medical Secretary in Salt Lake City, Utah
Open Date 06/16/2020
Requisition Number PRN23786B
Job Title Medical Secretary
Working Title Medical Secretary
Job Grade UGR
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Work Schedule Summary
VP Area U of U Health - Academics
Department 01455 - Dermatology Clinical Hpp
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $12.02 - $19.22
Open Until Filled Yes
Provides secretarial and administrative support in a hospital, clinic or laboratory environment.
Duties will include, but are not limited to, collection and verification of eligibility, benefits and prior authorizations to ensure reimbursement for services rendered. This position routinely works with providers, payers, case managers, caseworkers and patients to resolve issues that arise during the prior authorizations process. Responsibilities Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
1. Provides administrative support to clinicians, supervisors and departments by coordinating calendars, scheduling meetings and appointments.
2. Types and proofs correspondence, memoranda, reports, proposals, technical papers, manuscripts and related materials.
3. Transcribes dictation relating to medical histories, physical examinations, discharges and other special notes involving a wide variety of medical terminology.
4. Schedules patients for laboratory tests, medical examinations and consultations.
5. Prepares and maintains accurate and orderly patient medical records.
6. Arranges or assists in arranging patient transportation.
7. Assists patients, patients’ families, referring physicians, and third party carriers to resolve patient related issues, including explaining various types of medical insurance plans.
8. Obtains pre-certifications as required by patients’ health care plan or managed care provider when needed.
9. Provides additional general office and clinical support such as answering phones and responding to calls, greeting and directing visitors/patients, filing, copying, making travel arrangements and opening and processing mail.
•Communicates with patients in a confidential professional manner using tact and diplomacy.
•Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate.
•Obtains or confirms pre-authorization for procedures and medications.
•Ensures accurate CPT codes and related records are submitted in the authorization request. Requires critical thinking to determine what each individual payer requires to authorize the visit.
•Verifies insurance eligibility, benefits, network status.
•Secures prior authorization for high dollar services such as scheduled day surgeries, urgent admissions and prescribed medications.
•Acts as a liaison between the payer, medical support staff and providers in the event additional medical records are required to authorize.
•Follows up on delayed or denied authorization requests and escalates for resolution. Facilitates provider and insurance medical directors reviews for medical determination if the visit should be authorized.
•Creates and maintains detailed documentation of the authorization/notification trail.
•Ability to work on other tasks while on long hold times with payer for authorization for another patient.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
High school diploma or equivalency and four years secretarial experience or equivalency required; knowledge of medical terminology; strong word processing and spreadsheet software skills; demonstrated organizational, human relations, and effective communication skills also required.
Preferred: Two years of experience in a hospital, clinic or laboratory setting. Patient registration or related experience also preferred.
This position is not patient sensitive.
Type Benefited Staff
Special Instructions Summary
The University of Utah is an Affirmative Action/Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, University of Utah policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
To inquire about this posting, email: firstname.lastname@example.org or call 801-581-2300. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. To request an accommodation or for further information about University AA/EO policies, please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/ TDD ), email: email@example.com .
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.