Job Information

University of Utah Medical Assistant I in Salt Lake City, Utah


Open Date 12/06/2023

Requisition Number PRN37110B

Job Title PS Medical Assistant I

Working Title Medical Assistant I

Job Grade UGR

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday 8:00am -5:15am (start and end times may vary within this range)

VP Area U of U Health - Academics

Department 01101 - Pediatric Clinical Enterprise

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $18.13 - $23.89

Close Date

Open Until Filled Yes

Job Summary

Job Summary

The Department of Pediatrics at the University of Utah School of Medicine is seeking an experienced Medical Assistant or Emergency Medical Technician to join our Ambulatory Clinical Care operation. The ambulatory group consists of 11 pediatric subspecialty divisions and service lines.

The Triage Medical Assistant/ EMT provides assistive care to patients and their families over the phone. Facilitates the efficient delivery of patient care, supports the professional role of licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. Assists with clerical functions as a multi-skilled auxiliary worker. Supports designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines.

The primary job location is 200 S 250 E, Salt Lake City, UT; site rotations are required rarely at Primary Children’s Outpatient Services building at 81 N Mario Capecchi Dr, Salt Lake City, UT. Incumbents must be willing and able to commute to both locations as needed.

This position is full-time, 40 hours per week. Regular and punctual attendance is required.

Positions are designed to provide growth and professional development opportunities, including promotions within a defined career ladder.

The University of Utah offers a comprehensive benefits package including:

• Excellent health care coverage at affordable rates

• 14.2% retirement contributions that vest immediately

• Generous paid leave time

• 11 paid Holidays per year

• 50% tuition reduction for employee, spouse, and dependent children

• Flex spending accounts

• Free transit on most UTA services

• Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

• Professional development opportunities

Additional benefits information is available at


Essential Functions

  1. Phone management with patients’ parents and other customers, chart review, care coordination, triage, and problem management.
  2. Work closely with members of the Department of Pediatrics triage team to provide high quality, efficient care to patients and their families.
  3. Communicate directly and indirectly with the healthcare provider to appropriately coordinate patient care.
  4. Effectively communicate patient and family concerns over the phone and/or in writing via the electronic health record.
  5. Provide patient/family with instructions as provided by their physician.
  6. Communicate lab & other test results to families.
  7. Assist with medication refills per division-specific protocol.
  8. Assist providers and staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans and medication preauthorization.
  9. Communicate adjustments or changes in treatment plans to families as instructed by physician.
  10. Assist providers with patient and customer communication.
  11. Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).
  12. Report significant changes in patient condition or other pertinent patient information to the care provider.
  13. Actively participate in triage customer service improvement initiatives.
  14. Actively participate in quality improvement initiatives (i.e., CQI , TQM , Lean, 100% participation, etc.).

Problem Solving

Ability to perform the essential functions of the job as outlined above.

Demonstrated phlebotomy skills.

Demonstrated human relation and effective communication skills.

Demonstrated proficiency in the specific clinic’s specialty skills within six weeks of hire. *Specialty skills may not be performed until after the new hire completed basic competency testing.

Ability to withstand the physical demand of being on your feet for long periods of time, of moving and lifting patients and of reaching for and handling equipment.


Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients. Incumbents face exposure to potentially dangerous contaminated bodily fluids, blood, used needles and other contaminants as part of the daily hazards of the job.


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

The above job description reflects the general physical and mental demands and environmental conditions required to perform the essential functions for this position. Nothing in this job description restricts management’s right to assign or reassign duties to this job at any time. The University of Utah Health complies with the Americans with Disabilities Act, as amended and Sections 503 & 504 of the Rehabilitation Act, and extends reasonable accommodations to qualified applicants or employees with disabilities. A qualified applicant must be able to perform the essential functions of the job, with or without a reasonable accommodation.

Minimum Qualifications


Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.


Completion of an accredited Medical Assisting Program or equivalency (one year of education can be substituted for two years of related work experience).


Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.