Job Information

University of Utah Manager, Operations in Salt Lake City, Utah


Open Date

Requisition Number PRN29933B

Job Title Manager, Operations

Working Title Manager, Operations

Job Grade G

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area U of U Health - Academics

Department 01620 - Chief Wellness Office

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 60,700 to 90,508

Close Date

Open Until Filled No

Job Summary

The University of Utah’s Driving Out Diabetes Initiative ( DODI ) aims to prevent individuals and their families from suffering under the burden of diabetes. Through programs in community outreach and education, innovations in clinical care, and pioneering research, DODI seeks to achieve a diabetes-free Utah. The Office of Wellness and Integrative Health and the College of Health seek an Operations Manager for the community outreach Mobile Health Program. The Mobile Health Program includes The Wellness Bus ( which travels to local communities, and a planned expansion of a van that will travel to more remote Utah locations. The Wellness Bus provides services that include disease screening, health behavior coaching and connection with resources for underserved, under resourced, and high need community members. With the support of research, clinical, and community leadership, the Manager will be responsible for Mobile Health Program operations, pertaining to administrative, financial, personnel, and organizational functions.

The Manager will oversee operations, staffing, reporting, maintenance, and mobile unit procurement, as well as work with faculty leaders and community members to advance the mission of the Mobile Health Program. This individual will coordinate with relevant units across the University of Utah Health System (such as Wellness, College of Health, Community Engagement, University of Utah Hospitals and Clinics, University of Utah Health Plans, Population Health Sciences, Advancement, Marketing & Communications, Public Affairs) to assure that the Mobile Health Program is aligned with and integrated into U of U Health strategic priorities, and executed with maximum efficiency.

The Manager will act as a catalyst between the University Mobile Program and its clients and staff, to ensure continuity and quality of service and care for community members that experience disparities in obesity, disease risk, and diabetes. This position will report to the Chief Wellness Officer and the Associate Dean of Community Engagement, College of Health.


This position is responsible for planning, organizing, and controlling all aspects of the Mobile Health Program.

· Ensures ongoing operational and clinical efficiency of the Mobile Health Program.

· Recruit, hire, train and develop culturally responsive mobile health staff who are prepared to accomplish mobile health goals. Ensures competency of staff through ongoing education and development programs.

· Markets and promotes new and existing programs and services to internal and external stakeholders. Collaborates with community-based organizations, community event organizers, and businesses to schedule and develop mobile health services.

· Responsible for developing, monitoring, and achieving budgetary goals. Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.

· Engages in iterative evaluation, tracks and presents mobile health statistical data and impact to leadership and key stakeholders, and facilitates the integration of practical and relevant research with an emphasis on advancing health equity.

· Tracks multiple research projects and grants involving the Mobile Health Program.

· Forecasts, develops, and implements policies and procedures in the areas of customer service, human resources, mobile unit operation, and objectives that are culturally responsive and consistent with University of Utah’s policies.

· Research and integrate numerous mobile health models to inform leadership of best and current practices and opportunities.

· Attend and facilitate community focus groups to inform and determine scope/spectrum of services; actively engage members of potential communities to be served by the mobile health program to discern their wants and needs from a community-based health intervention.

· Responsible for inventory management, scheduling, and site location selection.

· Serve as liaison and principal point of contact between key internal and external stakeholders.

· Serve as liaison with multiple groups associated with diabetes and wellness across campus and throughout the state.

· Work with mobile unit supplier/outfitter to design and purchase additional mobile health units as needed.

· Ensures client satisfaction by analyzing complaints, concerns and suggestions, and providing appropriate follow-through.

· Develops departmental strategies consistent with the assigned departments continuous quality improvement program.

· Oversee coordination of volunteer efforts related to the mobile health program.

· Attend relevant meetings and conferences with local, regional, and national partners and collaborators.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires a Bachelor’s degree in a related area of assignment or equivalency (2 years related work experience may be substituted for 1 year of education). Four years of progressively more responsible management experience. Background knowledge of assigned department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.

Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


· Master’s degree in a related area, or equivalency.

· Experience with mobile health.

· Experience in facilitating and managing active-learning environments that leverages research and development to improve health promotion and disease prevention practice.

· Fluency in Spanish.

· Experience with health behavior change in underserved populations.

· Exposure to whole person health models addressing social determinants of health.

· Experience with Redcap data collection application.

· Administrative and budgeting experience with health care delivery systems or community service providers.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.