Job Information

University of Utah Manager, Micro-credentials in Salt Lake City, Utah


Open Date 07/01/2022

Requisition Number PRN31264B

Job Title Manager, Administrative

Working Title Manager, Micro-credentials

Job Grade E

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

  • Monday through Friday; 8:00 am – 5:00 pm

  • Employees must reside in the state of Utah but will have the opportunity to work a hybrid schedule of in person and remote work

VP Area Academic Affairs

Department 02202 - Academic & Professional Prgms

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $56,000 - $63,000

Close Date

Open Until Filled Yes

Job Summary

Located in Salt Lake City, the University of Utah is a public 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the wider Salt Lake City Community. Professional Education, as part of University Connected Learning ( UCL ) at the University of Utah offers a robust catalog of short term, skills-based education programs that compliment and build on the skills of working professionals interested in boosting or pivoting their careers. Professional Education serves of 2900 students a year with more than 39 programs.

Under minimal supervision this person is responsible for organizing and managing a portfolio of micro-credentials that serve community and university learners. This position manages the full cycle of micro-credential programs, including proposals, pilot programs, broad implementation, and outcome reporting. This person acts as a catalyst and facilitator who organizes work between cross functional teams to ensure the timely and accurate development and scale of micro-credential programs. This position is new to Professional Education and is part of larger university initiatives to grow and expand alternative credentials.


  • Manages projects and works with partner programs, internal service providers, and stakeholders to effectively develop, launch, and maintain micro-credential programs.
  • Serves as primary point of contact for assigned micro-credential portfolio
  • Works with campus, community, and national partners to establish long term partnerships.
  • Assists in setting and achieving goals related to micro-credential completion alongside UCL Leadership.
  • Collects, analyzes, and shares completion data, trends and recommendations
  • Gathers, tracks, updates, audits and organizes partner contact data in our customer relationship management system (Salesforce).
  • Thinks creatively and systematically to help improve operational processes. Recommends, drives, and implements process improvements that support scalability and learner and partner growth.
  • Participates in University-wide committees to establish customer service standards and administrative plans and policies
  • Regularly assess course/program needs through student/community assessment, local industry demand, and input from other areas of the university.
  • Keeps current with local, state, and national certification trends and licensing requirements.

Problem Solving

Often selects from a predetermined list of alternatives and sometimes recommends or changes policy and procedure based upon amount of discretion given by department. Problems would be referred to superior based upon predetermined guidelines set by the department.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education). Four years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.

Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


  • Experience in Program Planning and Management
  • Master’s Degree in Education, Public Administration, Business, or related field
  • Bilingual/Multilingual

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: ( or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.