Job Information

University of Utah Health Manager, Business Operations - Huntsman Mental Health Institute (HMHI) Admissions in SALT LAKE CITY, Utah

Overview

This position is responsible for managing business operations of the HMHI Admitting and Receiving Center team including organizing, directing, implementing, and monitoring business and operational process in a dynamic, complex environment.

Our Business Operations Manager is responsible for planning and overseeing business objectives, budgetary information, and the human resource and financial management operations of the department. The incumbent acts as a catalyst between the department, customers, and staff, to ensure consistent & efficient process, patient centered care, and sound business practices.

HMHI Overview: As part of a world-renowned academic health system, the University of Utah Huntsman Mental Health Institute (HMHI) focuses on transformative discovery through research, excellence in mental health training and education, and exceptional mental health care for patients and their families.

HMHI’s hospital facility, formerly University Neuropsychiatric Institute, offers a safe and healing environment and provides a continuum of mental health care. HMHI researchers are a pioneering force in expanding understanding of the complex functions of the brain to better serve current and future patients and the broader community. HMHI academic programs are devoted to caregiver education and training the next generation of exceptional physicians.”

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Responsibilities

Job Specific Responsibilities and Accountabilities

  • Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

  • Hiring, training, developing, and communicating with staff.

Financial Management

  • Responsible for developing, monitoring and achieving budget goals.

  • Manages labor and non-labor expenses to budget or flex budget.

  • Manages revenue to budget to maximize potential revenue.

EPE/Service

  • Responsible for patient satisfaction scores within assigned area(s).

  • Responsible for upholding PROMISE standards of direct reports and team members.

Quality

  • Responsible to achieve quality goals for assigned area(s).

  • Manages and promotes continuous process improvements in assigned area(s).

Performance Management

  • Responsible to provide staff feedback on performance, including on-time appraisals and coaching.

  • Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

  • Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

  • Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.

  • Demonstrated leadership skills in planning, and directing employees and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the department.

  • Knowledge of assigned department's area of specialization in order to analyze, plan, and draw conclusions for recommendations to superiors.

Qualifications

Qualifications Required

  • Bachelor's degree in a related area of assignment, or equivalency.

  • Four years of progressively more responsible management experience.

Qualifications (Preferred)

Preferred

  • Master's degree in a related area, or equivalency.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Non Indicated

EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 45714
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule m-f business hours
Location Name Huntsman Mental Health Institute (HMHI)
Patient Care? No
City SALT LAKE CITY
State UT
Department HMH CST 93F CLINICAL ASSESSMNT
Category Business / Administration

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.