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University of Utah Health IT Support Technician (part-time) in SALT LAKE CITY, Utah

Overview

This is a student position which is part of the sUdo Program. sUdo (Student University Development Opportunity) is a program designed to give U students real world work experience through paid internships with various teams within University of Utah Information Technology (UIT). The program focuses on mentoring and providing a hands-on experience within an enterprise environment; unlike any other student employee program at the University of Utah. More information about the program can be found at: sudo.utah.edu

Position Summary

This position will provide remote IT services for Patients and Staff.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

  • Handles user problems via the phone or web tickets.

  • Does basic troubleshooting for customer using provided tools.

  • Identifies, researches, and resolves technical problems.

  • Documents, tracks and monitors problems to ensure a timely resolution.

  • Responds to telephone calls, email and personnel requests for technical support.

  • Relies on instructions and pre-established guidelines to perform the functions of the job.

  • Attends team meetings and communicates issues that arise appropriately.

  • Works under immediate supervision.

  • Other duties as assigned by the help desk manager.

Knowledge / Skills / Abilities

  • Ability to troubleshoot issues remotely.

  • Flexible, with an excellent work ethic.

  • Excellent customer service and communication skills, including written, verbal and telephone skills.

  • Ability to follow directions from supervisors appropriately.

  • Ability to work well in a team environment.

  • Ability to work with Hospital Staff and Patients

Qualifications

Qualifications Required

  • Currently enrolled in applicable, accredited program.

Qualifications (Preferred)

  • Previous contact or call center experience

  • Prior IT experience

  • Computer Sciences program

  • Patient experience

  • Privacy experience (FERPA or HIPAA)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.

  • The worker is required to function in narrow aisles or passageways.

  • The worker is subject to hazards such as climbing a ladder.

We are University of Utah Health. Employment.utah.edu

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 43397
Reg/Temp Regular
Employment Type Part-Time
Shift Day
Work Schedule flexible between 8am-5pm
Location Name Information Technology Services
Patient Care? No
City SALT LAKE CITY
State UT
Department COR ISC 17A ITS SRVC MGMT
Category Information Technology

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

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